Key Duties & Responsibilities

1. Recruitment & Selection

Coordinate the full recruitment process: advertise vacancies, screen CVs, schedule and conduct interviews, check references, and prepare offer letters and employment contracts.

2. Onboarding & HR Administration

Facilitate orientations and induction for new employees.

Maintain and update employee records/files.

Ensure documentation and filing of personnel data are accurate and up to date.

3. Payroll & Benefits Support

Assist with payroll preparation, attendance submission, leave updates, and statutory deductions like NAPSA, NHIMA, and ZRA.

Coordinate employee benefits where applicable

4. Employee Relations & Compliance

Handle employee relations matters, grievances, conflict resolution, and disciplinary processes fairly and efficiently.

Ensure HR activities comply with the Zambian Employment Code and other statutory requirements.

Promote a positive work culture and act as a liaison between employees and management.

5. Performance & Training

Support performance management cycles (reviews, appraisals, performance improvement plans).

Coordinate training needs assessments and training activities to enhance staff skills.

6. Policy & HR Systems

Assist in drafting, reviewing, and implementing HR policies and procedures.

Produce HR reports and metrics to support management decisions.

Qualifications & Experience

• Diploma in Human Resources Management.
• Membership of the Zambia Institute of Human Resource Management (ZIHRM) with a valid licence.
• 2 years’ experience in HR operations.
• Sound knowledge of Zambian labour laws and HR best practices.

Skills & Competencies

• Strong communication and interpersonal skills
• Good organisational and record-keeping skills
• Confidentiality and professionalism
• Problem solving, conflict resolution, and decision-making abilities
• Proficiency with Microsoft Office.

Personal Attributes

• Ethical and trustworthy
• Proactive and self-motivated
• Team-oriented with a strong work ethic
• Able to work under minimum supervision.

• Coordinate the full recruitment process: advertise vacancies, screen CVs, schedule and conduct interviews, check references, and prepare offer letters and employment contracts.
• Facilitate orientations and induction for new employees.
• Maintain and update employee records/files.
• Ensure documentation and filing of personnel data are accurate and up to date.
• Assist with payroll preparation, attendance submission, leave updates, and statutory deductions like NAPSA, NHIMA, and ZRA.
• Coordinate employee benefits where applicable
• Handle employee relations matters, grievances, conflict resolution, and disciplinary processes fairly and efficiently.
• Ensure HR activities comply with the Zambian Employment Code and other statutory requirements.
• Promote a positive work culture and act as a liaison between employees and management.
• Support performance management cycles (reviews, appraisals, performance improvement plans).
• Coordinate training needs assessments and training activities to enhance staff skills.
• Assist in drafting, reviewing, and implementing HR policies and procedures.
• Produce HR reports and metrics to support management decisions.

• Strong communication and interpersonal skills
• Good organisational and record-keeping skills
• Confidentiality and professionalism
• Problem solving, conflict resolution, and decision-making abilities
• Proficiency with Microsoft Office.

• Diploma in Human Resources Management.
• Membership of the Zambia Institute of Human Resource Management (ZIHRM) with a valid licence.
• 2 years’ experience in HR operations.
• Sound knowledge of Zambian labour laws and HR best practices.