Background

BDO is the world’s fifth largest network of public accounting firms. We provide audit, taxation and advisory services in over 166 countries and territories, with over 115,661 people working out of 1,776 offices worldwide. BDO’s distinctive reputation for building excellent relationships with our clients is built upon our commitment to all our stakeholders, that what matters to them, matters to us. In Zambia, BDO provides a full range of services to both local and international clients of varying sizes, in all sectors of the economy.

At BDO Zambia, we have a rapidly growing IT department looking for enthusiastic professionals to join our team.

Responsibilities

• Assist in the installation, configuration, and maintenance of hardware and software systems.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Perform routine maintenance tasks, such as system backups, updates, and patches.
• Provide technical support to end-users and resolve helpdesk tickets in a timely manner.
• Assist in the implementation of security measures to protect company data and infrastructure.
• Collaborate with senior administrators to design and implement IT solutions that meet business needs.
• Document system configurations, procedures, and troubleshooting steps.
• Stay current with emerging technologies and best practices in system administration.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1-2 years of experience in IT support or system administration.
• Proficiency in Microsoft Windows and/or Linux operating systems.
• Strong understanding of networking concepts and protocols.
• Experience with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
• Familiarity with cloud computing platforms (e.g., AWS, Azure) is desirable.
• Excellent problem-solving skills and attention to detail.
• Experience in Helpdesk and Ticketing Systems
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate effectively within a team.
• Attention to detail.

Required skills

• Strong Analytical Skills
• Attention to Detail
• Knowledge of IT Regulations
• Communication Skills
• Time Management

We offer:

• Competitive remuneration package
• Opportunities for career progression

• Assist in the installation, configuration, and maintenance of hardware and software systems.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Perform routine maintenance tasks, such as system backups, updates, and patches.
• Provide technical support to end-users and resolve helpdesk tickets in a timely manner.
• Assist in the implementation of security measures to protect company data and infrastructure.
• Collaborate with senior administrators to design and implement IT solutions that meet business needs.
• Document system configurations, procedures, and troubleshooting steps.
• Stay current with emerging technologies and best practices in system administration.

• Strong Analytical Skills
• Attention to Detail
• Knowledge of IT Regulations
• Communication Skills
• Time Management

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1-2 years of experience in IT support or system administration.
• Proficiency in Microsoft Windows and/or Linux operating systems.
• Strong understanding of networking concepts and protocols.
• Experience with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
• Familiarity with cloud computing platforms (e.g., AWS, Azure) is desirable.
• Excellent problem-solving skills and attention to detail.
• Experience in Helpdesk and Ticketing Systems
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate effectively within a team.
• Attention to detail.