Marketing Lead
2025-04-17T13:26:09+00:00
Airtel
https://www.greatzambiajobs.com/jsjobsdata/data/employer/comp_2306/logo/airtel.jpg
www.airtel.co.zm
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Telecommunications
Advertising & Marketing
2025-04-25T17:00:00+00:00
Zambia
8
Responsible for lifecycle management through device and tariff pricing for profitable growth, defining business rules and timeliness for configuration, testing and go live, defining customer journeys for recharge and sunset of non-performing plans.
CORE RESPONSIBILITIES ARE:
- Product lifecycle management.
- Ensure device pricing and commission schemes proposed by Home Broadband (HBB) sales lead do not result in negative landing
- Design tariff plans with objective of ARPU (Average Revenue Per User) growth or Base Growth.
- Weekly & monthly tracker on plan wise activation by channel and exception reporting for channel outages/ bugs.
- Customer lifecycle management by ensuring well defined customer on-boarding journeys where right customer profile is mapped.
- Conduct Daily tracking of new customers registered verses active on network for first time resolution of recharge/ connectivity issues.
- Ensure that a log is maintained for inactive contract customers with device recovery information.
- Provide monthly insights on churn drivers.
- Ensure there’s a proper project management tracker for all new developments in Home broadband services.
- Ensure there is clear Test case developed for User Acceptance Testing (UAT) of each new service
- Raise and follow up implementation of all incident requests (Chang Requests) for product operational bugs/ exceptions.
- Collaborate with Network, IT, Customer Experience and Digital Team for delivery of fully functional and reliable products
REQUIREMENTS
Educational Qualifications & Functional / Technical Skills
- Bachelor’s Degree in Marketing, Business Administration, Economics, Accounting or equivalent
- MBA and professional certifications will be an added advantage.
Relevant Experience:
- At least 10 years’ working experience with 5 years or more in a marketing role in Fast Moving Consumer Goods (FMCG) or Telecommunications Industry.
- Experience in finance and IT will be an added advantage.
OTHER REQUIREMENTS
- Strong people skills- Ability to motivate, build collaborative relationships.
- Strong analytical skills with demonstrable proficiency in excel
- Strong problem-solving skills with demonstrable Entrepreneurial ability
- Excellent understanding of corporate governance standards
- Ability to present well researched proposals confidently to senior business executives
CORE RESPONSIBILITIES ARE: Product lifecycle management. Ensure device pricing and commission schemes proposed by Home Broadband (HBB) sales lead do not result in negative landing Design tariff plans with objective of ARPU (Average Revenue Per User) growth or Base Growth. Weekly & monthly tracker on plan wise activation by channel and exception reporting for channel outages/ bugs. Customer lifecycle management by ensuring well defined customer on-boarding journeys where right customer profile is mapped. Conduct Daily tracking of new customers registered verses active on network for first time resolution of recharge/ connectivity issues. Ensure that a log is maintained for inactive contract customers with device recovery information. Provide monthly insights on churn drivers. Ensure there’s a proper project management tracker for all new developments in Home broadband services. Ensure there is clear Test case developed for User Acceptance Testing (UAT) of each new service Raise and follow up implementation of all incident requests (Chang Requests) for product operational bugs/ exceptions. Collaborate with Network, IT, Customer Experience and Digital Team for delivery of fully functional and reliable products
OTHER REQUIREMENTS Strong people skills- Ability to motivate, build collaborative relationships. Strong analytical skills with demonstrable proficiency in excel Strong problem-solving skills with demonstrable Entrepreneurial ability Excellent understanding of corporate governance standards Ability to present well researched proposals confidently to senior business executives
Educational Qualifications & Functional / Technical Skills Bachelor’s Degree in Marketing, Business Administration, Economics, Accounting or equivalent MBA and professional certifications will be an added advantage. Relevant Experience: At least 10 years’ working experience with 5 years or more in a marketing role in Fast Moving Consumer Goods (FMCG) or Telecommunications Industry. Experience in finance and IT will be an added advantage.
JOB-6801017147a4a
Vacancy title:
Marketing Lead
[Type: FULL_TIME, Industry: Telecommunications, Category: Advertising & Marketing]
Jobs at:
Airtel
Deadline of this Job:
Friday, April 25 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Thursday, April 17 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Responsible for lifecycle management through device and tariff pricing for profitable growth, defining business rules and timeliness for configuration, testing and go live, defining customer journeys for recharge and sunset of non-performing plans.
CORE RESPONSIBILITIES ARE:
- Product lifecycle management.
- Ensure device pricing and commission schemes proposed by Home Broadband (HBB) sales lead do not result in negative landing
- Design tariff plans with objective of ARPU (Average Revenue Per User) growth or Base Growth.
- Weekly & monthly tracker on plan wise activation by channel and exception reporting for channel outages/ bugs.
- Customer lifecycle management by ensuring well defined customer on-boarding journeys where right customer profile is mapped.
- Conduct Daily tracking of new customers registered verses active on network for first time resolution of recharge/ connectivity issues.
- Ensure that a log is maintained for inactive contract customers with device recovery information.
- Provide monthly insights on churn drivers.
- Ensure there’s a proper project management tracker for all new developments in Home broadband services.
- Ensure there is clear Test case developed for User Acceptance Testing (UAT) of each new service
- Raise and follow up implementation of all incident requests (Chang Requests) for product operational bugs/ exceptions.
- Collaborate with Network, IT, Customer Experience and Digital Team for delivery of fully functional and reliable products
REQUIREMENTS
Educational Qualifications & Functional / Technical Skills
- Bachelor’s Degree in Marketing, Business Administration, Economics, Accounting or equivalent
- MBA and professional certifications will be an added advantage.
Relevant Experience:
- At least 10 years’ working experience with 5 years or more in a marketing role in Fast Moving Consumer Goods (FMCG) or Telecommunications Industry.
- Experience in finance and IT will be an added advantage.
OTHER REQUIREMENTS
- Strong people skills- Ability to motivate, build collaborative relationships.
- Strong analytical skills with demonstrable proficiency in excel
- Strong problem-solving skills with demonstrable Entrepreneurial ability
- Excellent understanding of corporate governance standards
- Ability to present well researched proposals confidently to senior business executives
Work Hours: 8
Experience in Months: 120
Level of Education: bachelor degree
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