About Us

JM Supply is a 2,500 sqm premium building materials and interior solutions center located in the heart of Ndola, Zambia. The company serves both retail customers and medium-to-large-scale construction and interior projects.

Our group also owns Savoy Hotel, a five-star standard hospitality development. We are entering a new phase of operational restructuring and system upgrading.

Position Overview

We are seeking a bilingual (Chinese–English) Operations Director to lead and structure our retail and project supply operations. This is a senior leadership role reporting directly to the Owner.

Key Responsibilities

• Lead daily operations across a 2-floor, 2,500 sqm retail center
• Build SOP systems, KPIs, and reporting structures
• Strengthen middle management accountability
• Improve profitability and cost control
• Develop structured retail and project sales processes
• Act as communication bridge between Chinese ownership and local team

Requirements

• Fluent in both Chinese and English (mandatory)
• Minimum 8 years of management experience
• Experience managing teams of 20+ staff
• Strong organizational and operational structuring ability
• Mature, disciplined, and results-oriented
• Experience in Africa or emerging markets preferred
• A Bachelor’s degree in Business Administration, Operations Management.

Compensation & Growth

We offer a competitive executive-level compensation package and long-term growth opportunities within a developing multi-sector platform.

• Lead daily operations across a 2-floor, 2,500 sqm retail center
• Build SOP systems, KPIs, and reporting structures
• Strengthen middle management accountability
• Improve profitability and cost control
• Develop structured retail and project sales processes
• Act as communication bridge between Chinese ownership and local team

• Fluent in both Chinese and English
• Management
• Organizational and operational structuring ability
• Communication

• Fluent in both Chinese and English (mandatory)
• Minimum 8 years of management experience
• Experience managing teams of 20+ staff
• Strong organizational and operational structuring ability
• Mature, disciplined, and results-oriented
• Experience in Africa or emerging markets preferred
• A Bachelor’s degree in Business Administration, Operations Management.