Background information about the job or company (e.g., role context, company overview)

The Operations Manager will be responsible for overseeing day-to-day operations, workforce management, compliance with Zambian labour laws, and ensuring high-quality service delivery across all contracts. The ideal candidate is a strong leader with deep knowledge of Zambia’s labour regulations and experience managing unionised environments.

Responsibilities or duties

• Oversee and coordinate all cleaning operations across multiple sites
• Ensure full compliance with Zambian labour laws and statutory requirements
• Manage union relationships and maintain constructive engagement with worker representatives
• Develop operational strategies to improve efficiency, cost control, and service quality
• Supervise site supervisors and cleaning teams
• Manage staff scheduling, productivity, and performance management
• Lead disciplinary processes in accordance with labour regulations
• Ensure health & safety compliance across all sites
• Monitor client satisfaction and contract performance
• Prepare operational reports and performance dashboards
• Manage operational budgets and cost controls

Qualifications or requirements (e.g., education, skills)

• Minimum 7+ years of management experience, preferably in cleaning, facilities management, logistics or service industries
• Strong working knowledge of the Zambia Labour Act and employment regulations
• Must be a registered union member with experience working in unionised environments
• Proven experience managing large teams (50+ staff preferred)
• Strong leadership, negotiation, and conflict-resolution skills
• Excellent organisational and reporting skills

Key Competencies

• Strategic planning and operational execution
• Labour law compliance
• Budget management
• High emotional intelligence and leadership maturity
• Client relationship management

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Be part of a growing and ambitious company
• Opportunity to shape operational strategy
• Lead in a structured and compliant environment
• Career growth and executive exposure

• Oversee and coordinate all cleaning operations across multiple sites
• Ensure full compliance with Zambian labour laws and statutory requirements
• Manage union relationships and maintain constructive engagement with worker representatives
• Develop operational strategies to improve efficiency, cost control, and service quality
• Supervise site supervisors and cleaning teams
• Manage staff scheduling, productivity, and performance management
• Lead disciplinary processes in accordance with labour regulations
• Ensure health & safety compliance across all sites
• Monitor client satisfaction and contract performance
• Prepare operational reports and performance dashboards
• Manage operational budgets and cost controls

• Strong leadership, negotiation, and conflict-resolution skills
• Excellent organisational and reporting skills
• Strategic planning and operational execution
• Labour law compliance
• Budget management
• High emotional intelligence and leadership maturity
• Client relationship management

• Minimum 7+ years of management experience, preferably in cleaning, facilities management, logistics or service industries
• Strong working knowledge of the Zambia Labour Act and employment regulations
• Must be a registered union member with experience working in unionised environments
• Proven experience managing large teams (50+ staff preferred)