Position Overview

The Back-Office Operations Intern will provide support to the Back-Office team by assisting with stock loading, transaction reversals, and general operational tasks. This internship is designed to give hands-on experience in financial operations, customer support processes, and data handling within a fast-paced business environment.

Job Responsibilities

• Assist in loading customer float under supervision.
• Support the processing of transaction reversals in line with guidelines.
• Help coordinate the repair and return of POS terminals
• Ensure all tasks are carried out accurately and within the set timelines.
• Respond to customer and merchant queries by escalating to the relevant team.
• Maintain proper documentation and records of operational activities.
• Perform other duties as assigned by the Back-Office Operations Team Lead. As well as above, any other duties given by management

Accountability and Performance Measures

• Demonstrate accuracy and timeliness in data entry and stock loading.
• Understand the process flow for transaction reversals and POS terminal management.
• Gain exposure to query resolution and customer service support.
• Build organizational skills through prioritizing tasks and meeting deadlines.
• Develop professional workplace habits, including attention to detail, integrity, and teamwork.

Organizational Alignment

Reports to: Back-Office Operations Team Lead

Works closely with: Operations Team and Customer Support

Qualifications

• Minimum: Grade 12 Certificate

Added Advantage

• Recently completed a Degree in Business Administration, Finance, IT, or a related field.
• Strong computer literacy (Microsoft Office, data entry)

Personality Qualities

• Strong attention to detail
• Eagerness to learn and adapt
• Good communication and organizational skills
• Ability to multitask and work under supervision
• High level of integrity and reliability

• Assist in loading customer float under supervision.
• Support the processing of transaction reversals in line with guidelines.
• Help coordinate the repair and return of POS terminals
• Ensure all tasks are carried out accurately and within the set timelines.
• Respond to customer and merchant queries by escalating to the relevant team.
• Maintain proper documentation and records of operational activities.
• Perform other duties as assigned by the Back-Office Operations Team Lead. As well as above, any other duties given by management

• Strong computer literacy (Microsoft Office, data entry)
• Strong attention to detail
• Eagerness to learn and adapt
• Good communication and organizational skills
• Ability to multitask and work under supervision
• High level of integrity and reliability

• Minimum: Grade 12 Certificate
• Recently completed a Degree in Business Administration, Finance, IT, or a related field.