About Talent House Ltd

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective, and flexible solutions that help individuals discover their career paths while enabling organizations to recruit, develop, and retain the right talent.

About the Client

Our client, Platus Zambia Limited, has been in operation since 1981 and has established itself as a leading distributor of BMW, Mazda, and Saurer vehicles in Zambia. The company is known for delivering quality vehicles, reliable after-sales services, and adhering to international OEM standards.

About the Role

Our client is seeking a Parts Department Assistant / Parts Executive (Assistant Level) to support the daily operations of the dealership's parts department. The role focuses on accurate parts costing, inventory management, and timely support to service operations, while ensuring full compliance with OEM and dealership standards. This position reports directly to the Parts Manager and sits within the After-Sales / Parts Department.

Job Purpose

To assist in the daily operations of the dealership parts department, ensuring accurate parts costing, inventory management, and timely support to service operations, in compliance with OEM and dealership standards.

Key Responsibilities (OEM-Compliant)

• Assist in maintaining spare parts inventory, including checking stock levels, organizing storage, and updating records in the DMS/ERP system
• Support parts costing and pricing under the guidance of the Parts Costing Executive or Manager
• Prepare and process parts orders, delivery notes, and invoices accurately
• Assist service advisors and technicians by providing timely parts availability information
• Coordinate with suppliers, logistics partners, and OEM-approved channels for parts procurement
• Ensure compliance with OEM guidelines for parts handling, warranty, and documentation
• Maintain proper records for internal audits and OEM inspections
• Participate in OEM training programs to remain updated on product knowledge, parts catalogues, and system usage
• Support periodic stock verification, reconciliation, and reporting

Key Result Areas (KRAs) & KPIs

1. Inventory Accuracy
   • Maintain up-to-date records in the DMS/ERP system
   • Reduce stock discrepancies to below 1–2% in line with OEM standards
   • Ensure timely stock replenishment
2. Parts Costing & Pricing Support
   • Assist in accurate pricing and cost updates
   • Support margin control and reporting
   • Minimise errors in parts billing
3. Process & Compliance
   • Adhere to OEM SOPs for parts handling and storage
   • Prepare documentation for audits and inspections
   • Ensure warranty and recall parts are processed correctly
4. Coordination & Support
   • Efficiently assist service and sales teams with parts availability
   • Maintain smooth communication with suppliers and OEM service support
   • Contribute to the timely resolution of parts-related issues

Desired Skills and Experience

• Diploma or Certificate in Automotive Studies, Logistics, or Supply Chain Management
• Basic computer skills with DMS/ERP literacy

Compensation

The incumbent will receive a competitive salary commensurate with experience.

• Assist in maintaining spare parts inventory, including checking stock levels, organizing storage, and updating records in the DMS/ERP system
• Support parts costing and pricing under the guidance of the Parts Costing Executive or Manager
• Prepare and process parts orders, delivery notes, and invoices accurately
• Assist service advisors and technicians by providing timely parts availability information
• Coordinate with suppliers, logistics partners, and OEM-approved channels for parts procurement
• Ensure compliance with OEM guidelines for parts handling, warranty, and documentation
• Maintain proper records for internal audits and OEM inspections
• Participate in OEM training programs to remain updated on product knowledge, parts catalogues, and system usage
• Support periodic stock verification, reconciliation, and reporting

• Basic computer skills
• DMS/ERP literacy

• Diploma or Certificate in Automotive Studies, Logistics, or Supply Chain Management