Job Title: Pension Officer

Department: Administration

Location: Kitwe

Job Summary:

Benefit Consulting Services Zambia Limited is seeking a proactive, analytical and client focused Assistant Pensions Administrator to join our Kitwe Regional Office. The role exists to ensure the effective and efficient administration of pension contributions and claims, while maintaining strong, professional relationships with our member companies and stakeholders.

Key Responsibilities

1. Marketing of Pension Products

• Secure new scheme mandates.
• Promote Individual Pension Plans to corporate and individual clients.
• Enhance understanding of pension schemes through presentations and stakeholder engagement.

2. Debt Collection & Contribution Administration

• Ensure timely remittance of client pension contributions.
• Prepare reports on delayed or non-remitted contributions.
• Support clients with pension contribution uploads, remote processing, inquiries and training.

3. Client Liaison & Relationship Management

• Engage with HR teams, unions, management and sponsoring employers.
• Maintain liaison documentation for appraisal.

4. Claims Settlement

• Receive, record and forward claim accurately and within set timelines.

5. Trustees Meetings Support

• Prepare and distribute Board packs.
• Ensure resolution of PIA inspection queries.
• Provide secretariat support during Trustee and Committee meetings.
• AGM preparation

6. Training & Capacity Building

• Record and support training programs for Trustees and Pension Executive Committees.
• Participate in formulation and induction processes.
• Member education seminars
• Conduct business engagements with regional chairpersons and maintain retention files.

7. Compliance

• Ensure adherence to PIA, ZRA, Lands and other regulatory requirements.
• Prepare Scheme Corporate Governance documents.

8. Client Service

• Handle daily walk-in queries.
• Onboard clients to digital platforms

Qualifications, Skills & Competencies

Minimum Academic Qualification:

• Degree in Business Administration, Public Relations, Finance, Economics or related field.

Experience:

• Minimum 4 years’ experience in a pension or insurance environment.

Skills & Personal Attributes:

• Excellent oral and written communication skills.
• Strong presentation and marketing skills.
• Analytical, mature, honest and customer focused.
• Good interpersonal skills and ability to manage difficult clients.
• Computer literate and must have a valid driver’s license.

Work Environment

Approximately 50% field work involving marketing, training and client engagements.

• Secure new scheme mandates.
• Promote Individual Pension Plans to corporate and individual clients.
• Enhance understanding of pension schemes through presentations and stakeholder engagement.
• Ensure timely remittance of client pension contributions.
• Prepare reports on delayed or non-remitted contributions.
• Support clients with pension contribution uploads, remote processing, inquiries and training.
• Engage with HR teams, unions, management and sponsoring employers.
• Maintain liaison documentation for appraisal.
• Receive, record and forward claim accurately and within set timelines.
• Prepare and distribute Board packs.
• Ensure resolution of PIA inspection queries.
• Provide secretariat support during Trustee and Committee meetings.
• AGM preparation
• Record and support training programs for Trustees and Pension Executive Committees.
• Participate in formulation and induction processes.
• Member education seminars
• Conduct business engagements with regional chairpersons and maintain retention files.
• Ensure adherence to PIA, ZRA, Lands and other regulatory requirements.
• Prepare Scheme Corporate Governance documents.
• Handle daily walk-in queries.
• Onboard clients to digital platforms

• Excellent oral and written communication skills.
• Strong presentation and marketing skills.
• Analytical, mature, honest and customer focused.
• Good interpersonal skills and ability to manage difficult clients.
• Computer literate

• Degree in Business Administration, Public Relations, Finance, Economics or related field.
• Minimum 4 years’ experience in a pension or insurance environment.
• Must have a valid driver’s license.