Job Purpose

The Pharmacist Operations Manager is responsible for the overall management, coordination, compliance, and performance of all pharmacy operations under Kanev Business Solution Ltd. The role ensures that all pharmacists and pharmacy outlets operate efficiently, ethically, and in full compliance with ZAMRA, HPCZ, and Ministry of Health regulations, while supporting business growth, profitability, and brand integrity.

Key Responsibilities

• Oversee day-to-day pharmacy operations across all Kanev Business Solution Ltd pharmacy outlets.
• Ensure standard operating procedures (SOPs) are implemented and consistently followed.
• Coordinate pharmacist duty rosters, shifts, and coverage to ensure uninterrupted service.
• Monitor service delivery standards and customer care across all pharmacies.
• Ensure optimal workflow and productivity within pharmacy operations.
• Provide direct supervision, guidance, and mentorship to all pharmacists.
• Ensure all pharmacists hold valid licenses and annual practicing certificates.
• Conduct regular performance appraisals and address performance gaps.
• Enforce professional conduct, ethics, and accountability among pharmacists.
• Coordinate onboarding, training, and continuous professional development (CPD).
• Ensure full compliance with HPCZ, ZAMRA, and Ministry of Health regulations.
• Prepare pharmacies for inspections, audits, and regulatory reviews.
• Maintain proper documentation, licenses, permits, and statutory records.
• Ensure safe storage, dispensing, and handling of medicines, including controlled drugs.
• Investigate and resolve compliance breaches, medication errors, or professional misconduct.
• Oversee procurement, stock management, and supplier relationships.
• Ensure adequate stock levels while minimizing expiries and losses.
• Monitor ordering cycles, pricing structures, and stock movement.
• Implement inventory control systems and conduct regular stock audits.
• Ensure cold-chain management and proper storage conditions are maintained.
• Support pricing strategies in collaboration with finance and management.
• Monitor pharmacy revenue performance, margins, and cost controls.
• Prevent losses arising from theft, pilferage, or system manipulation.
• Review daily sales, prescriptions, and dispensing reports.
• Contribute to budgeting, forecasting, and business expansion planning.
• Identify operational risks and implement corrective measures.
• Ensure segregation of duties and strong internal controls within pharmacies.
• Address issues of overcharging, price manipulation, or unethical practices.
• Implement fraud-prevention measures and disciplinary processes where necessary.
• Prepare and submit operational, compliance, and performance reports.
• Provide regular updates to senior management on pharmacy operations.
• Serve as the key liaison between pharmacists, management, regulators, and suppliers.
• Escalate critical operational or compliance issues promptly.
• Support the opening of new pharmacy outlets and service expansion.
• Standardize pharmacy operations across all branches.
• Identify opportunities to improve efficiency, service quality, and profitability.
• Participate in strategic planning and implementation initiatives.

Qualifications & Experience

• Bachelor of Pharmacy (BPharm) – mandatory
• Registered and licensed with HPCZ
• Minimum 5–7 years’ experience in pharmacy practice, with at least 3 years in a supervisory or managerial role
• Strong knowledge of Zambian pharmacy laws and regulations
• Experience in multi-branch pharmacy operations is an added advantage

Skills & Competencies

• Strong leadership and people-management skills
• Excellent organizational and operational planning ability
• High ethical standards and attention to detail
• Financial and inventory management knowledge
• Excellent communication and reporting skills
• Ability to work under pressure and meet deadlines

Authority

• Authority to enforce SOPs and operational policies
• Authority to recommend disciplinary action against pharmacists
• Authority to approve pharmacy operational requirements within company policy
• Authority to represent the company during regulatory engagements

Based at Head Office with regular travel to pharmacy outlets.

May be required to work extended hours during audits or operational emergencies.

• Oversee day-to-day pharmacy operations across all Kanev Business Solution Ltd pharmacy outlets.
• Ensure standard operating procedures (SOPs) are implemented and consistently followed.
• Coordinate pharmacist duty rosters, shifts, and coverage to ensure uninterrupted service.
• Monitor service delivery standards and customer care across all pharmacies.
• Ensure optimal workflow and productivity within pharmacy operations.
• Provide direct supervision, guidance, and mentorship to all pharmacists.
• Ensure all pharmacists hold valid licenses and annual practicing certificates.
• Conduct regular performance appraisals and address performance gaps.
• Enforce professional conduct, ethics, and accountability among pharmacists.
• Coordinate onboarding, training, and continuous professional development (CPD).
• Ensure full compliance with HPCZ, ZAMRA, and Ministry of Health regulations.
• Prepare pharmacies for inspections, audits, and regulatory reviews.
• Maintain proper documentation, licenses, permits, and statutory records.
• Ensure safe storage, dispensing, and handling of medicines, including controlled drugs.
• Investigate and resolve compliance breaches, medication errors, or professional misconduct.
• Oversee procurement, stock management, and supplier relationships.
• Ensure adequate stock levels while minimizing expiries and losses.
• Monitor ordering cycles, pricing structures, and stock movement.
• Implement inventory control systems and conduct regular stock audits.
• Ensure cold-chain management and proper storage conditions are maintained.
• Support pricing strategies in collaboration with finance and management.
• Monitor pharmacy revenue performance, margins, and cost controls.
• Prevent losses arising from theft, pilferage, or system manipulation.
• Review daily sales, prescriptions, and dispensing reports.
• Contribute to budgeting, forecasting, and business expansion planning.
• Identify operational risks and implement corrective measures.
• Ensure segregation of duties and strong internal controls within pharmacies.
• Address issues of overcharging, price manipulation, or unethical practices.
• Implement fraud-prevention measures and disciplinary processes where necessary.
• Prepare and submit operational, compliance, and performance reports.
• Provide regular updates to senior management on pharmacy operations.
• Serve as the key liaison between pharmacists, management, regulators, and suppliers.
• Escalate critical operational or compliance issues promptly.
• Support the opening of new pharmacy outlets and service expansion.
• Standardize pharmacy operations across all branches.
• Identify opportunities to improve efficiency, service quality, and profitability.
• Participate in strategic planning and implementation initiatives.

• Strong leadership and people-management skills
• Excellent organizational and operational planning ability
• High ethical standards and attention to detail
• Financial and inventory management knowledge
• Excellent communication and reporting skills
• Ability to work under pressure and meet deadlines

• Bachelor of Pharmacy (BPharm) – mandatory
• Registered and licensed with HPCZ
• Minimum 5–7 years’ experience in pharmacy practice, with at least 3 years in a supervisory or managerial role
• Strong knowledge of Zambian pharmacy laws and regulations
• Experience in multi-branch pharmacy operations is an added advantage