About Live Well

Live Well is an impact-driven social business that promotes health and expands access to essential health products in underserved communities through a network of Community Health Entrepreneurs (CHEs). By training and supporting CHEs, we help deliver last-mile health information and affordable, quality products.

Working closely with the Government of Zambia, our model bridges the gap between communities and public health services while creating viable income opportunities. Over the past five years, Live Well has trained more than 1,900 CHEs, reached over 500,000 people, and distributed over one million products across the country.

About SHE SOARS

Live Well partners with CARE and Restless Development to implement the SHE SOARS project, which supports out-of-school adolescents (ages 10–19) with sexual and reproductive health information, life skills, and financial literacy. The project is funded by the Government of Canada and is implemented in Kenya, Uganda, and Zambia.

Through this partnership, Live Well contributes its Community Health Entrepreneur model to increase access to SRH products while demonstrating sustainable livelihood opportunities for young people as they transition into adulthood.

Job Summary

The Program Support Officer plays a key role in supporting the planning, coordination, and implementation of program activities across the organization. The role requires strong administration, excellent attention to detail, and effective collaboration with team members to ensure program objectives are delivered efficiently and on time.

The Program Support Officer will report to the MEAL Officer and will work closely with a project team comprising one (1) Program and Mobilization Officer and one (1) General Assistant.

This position is based in Chipata, and recruitment for the role will be conducted locally.

Key Responsibilities:

Program Coordination:

• Assist in the planning and implementation of program activities, including logistics, scheduling, and resource coordination.
• Act as a liaison between program staff and Community Health Entrepreneurs (CHEs), ensuring smooth communication and support.

Administrative Support:

• Maintain accurate records of program activities, budgets, and timelines.
• Prepare and distribute program documentation, including training materials, meeting minutes, and correspondence.
• Manage CHE databases and filing systems to ensure easy access to information.
• Ensure the office is secure and that all facilities and equipment are fully operational.
• Maintain proper filing systems and ensure effective record keeping.

Communication:

• Facilitate communication between program teams and other departments to ensure alignment of objectives and activities.
• Support the development of promotional and communication materials for program initiatives.
• Receive orders from CHEs and prepare stock for delivery in a timely manner.

Monitoring and Evaluation:

• Enter, update, and maintain program-related data accurately in databases and information systems.
• Verify data accuracy and completeness through regular checks and validation processes.
• Assist in compiling reports and data summaries as required for program reporting.
• Support data collection activities, including surveys, forms, and other tools.
• Provide administrative support related to program documentation and record keeping.
• Contribute to the development and improvement of tools and processes for program monitoring and assessment.

Qualifications:

• Bachelor’s degree in Business Administration or a related field.
• 2–3 years’ experience in program support, administration, or a related role.
• Strong organizational skills with excellent attention to detail.
• Good written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to work collaboratively in a team environment and support multiple functions at once.
• Knowledge of QuickBooks and KOBO is an added advantage.
• Ability to drive a manual vehicle, with at least two (2) years of driving experience.

• Assist in the planning and implementation of program activities, including logistics, scheduling, and resource coordination.
• Act as a liaison between program staff and Community Health Entrepreneurs (CHEs), ensuring smooth communication and support.
• Maintain accurate records of program activities, budgets, and timelines.
• Prepare and distribute program documentation, including training materials, meeting minutes, and correspondence.
• Manage CHE databases and filing systems to ensure easy access to information.
• Ensure the office is secure and that all facilities and equipment are fully operational.
• Maintain proper filing systems and ensure effective record keeping.
• Facilitate communication between program teams and other departments to ensure alignment of objectives and activities.
• Support the development of promotional and communication materials for program initiatives.
• Receive orders from CHEs and prepare stock for delivery in a timely manner.
• Enter, update, and maintain program-related data accurately in databases and information systems.
• Verify data accuracy and completeness through regular checks and validation processes.
• Assist in compiling reports and data summaries as required for program reporting.
• Support data collection activities, including surveys, forms, and other tools.
• Provide administrative support related to program documentation and record keeping.
• Contribute to the development and improvement of tools and processes for program monitoring and assessment.

• Strong organizational skills with excellent attention to detail.
• Good written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to work collaboratively in a team environment and support multiple functions at once.
• Ability to drive a manual vehicle.

• Bachelor’s degree in Business Administration or a related field.
• 2–3 years’ experience in program support, administration, or a related role.
• Knowledge of QuickBooks and KOBO is an added advantage.
• At least two (2) years of driving experience.