Background

Join our leadership team and help transform ZAMPOST into a modern, customer-focused and performance-driven institution.

The Zambia Postal Services Corporation (ZAMPOST), a Statutory Body established under the Postal Services Act No. 22 of 1994, is undergoing a transformation process aimed at enhancing operational efficiency and service delivery. The Corporation invites applications from suitably qualified and experienced individuals to fill the position of Provincial Postmaster.

Job Details

Job Title: Provincial Postmaster - Lusaka

Grade: ZPSC5

Department: Postal Networks and Logistics.

Reporting Line: Regional Manager – Southern.

Job Type: 5 Years Contract

Purpose of Role

To provide strategic, commercial, and operational leadership for postal, courier, logistics, e-commerce, and financial services in the province, with accountability for revenue growth, market expansion, customer acquisition, and service excellence, while ensuring compliance with corporate policies and statutory requirements.

Responsibilities

• Provide overall leadership, supervision, and performance management of District Postmasters and postal agencies.
• Develop and execute provincial sales and business development plans aligned to corporate revenue targets.
• Drive revenue growth by expanding customer base, growing volumes, and increasing uptake of postal, courier, financial, and e-commerce services.
• Ensure Lusaka branches operate as profit centres through effective sales planning, upselling, cross-selling, and cost control.
• Oversee delivery of postal, courier, logistics, e-commerce, and financial services to ensure efficiency, reliability, and customer satisfaction.
• Coordinate and standardize operations across districts in line with approved SOPs and service standards.
• Lead rollout and market penetration of new and existing products and services, including EMS, fulfilment, payments, and agency services.
• Supervise provincial financial operations, revenue collection, reconciliation, and reporting.
• Ensure effective customer service delivery and timely resolution of escalated complaints.
• Enforce security, internal controls, risk management, and compliance with postal, financial, and corporate regulations.
• Engage key stakeholders including government institutions, SMEs, corporate clients, and community partners, and represent ZAMPOST at provincial forums.

Personal Attributes

• Strong customer care and service delivery orientation.
• Practical understanding of logistics, distribution networks, and last-mile operations.
• Sound financial and commercial acumen with ability to manage profit centres.
• Strong operational coordination and problem-solving skills.
• Excellent stakeholder engagement, communication, and negotiation abilities.
• High integrity, accountability, and ability to work under pressure.
• Computer literacy, including MS Office and operational/financial management systems.

Qualifications and Experience

• Full Grade Twelve (12) Certificate with at least five (5) credits including English and Mathematics.
• Bachelor’s Degree in Business Administration, Public Administration, Management, Logistics, Supply Chain, Accounting, Finance, Marketing or any related field.
• Professional certification in Postal, Logistics, Supply Chain, Financial Services, or Accounting will be an added advantage.
• Five (5) to seven (7) years’ proven work experience in retail, logistics, financial services, telecommunications, or customer service operations, preferably in multi-branch or territory-based environments.
• Demonstrated experience in distribution management, operational coordination, territory management, and account management.
• Prior supervisory, branch management, or regional coordination experience will be an added advantage.

• Provide overall leadership, supervision, and performance management of District Postmasters and postal agencies.
• Develop and execute provincial sales and business development plans aligned to corporate revenue targets.
• Drive revenue growth by expanding customer base, growing volumes, and increasing uptake of postal, courier, financial, and e-commerce services.
• Ensure Lusaka branches operate as profit centres through effective sales planning, upselling, cross-selling, and cost control.
• Oversee delivery of postal, courier, logistics, e-commerce, and financial services to ensure efficiency, reliability, and customer satisfaction.
• Coordinate and standardize operations across districts in line with approved SOPs and service standards.
• Lead rollout and market penetration of new and existing products and services, including EMS, fulfilment, payments, and agency services.
• Supervise provincial financial operations, revenue collection, reconciliation, and reporting.
• Ensure effective customer service delivery and timely resolution of escalated complaints.
• Enforce security, internal controls, risk management, and compliance with postal, financial, and corporate regulations.
• Engage key stakeholders including government institutions, SMEs, corporate clients, and community partners, and represent ZAMPOST at provincial forums.

• Strong customer care and service delivery orientation.
• Practical understanding of logistics, distribution networks, and last-mile operations.
• Sound financial and commercial acumen with ability to manage profit centres.
• Strong operational coordination and problem-solving skills.
• Excellent stakeholder engagement, communication, and negotiation abilities.
• High integrity, accountability, and ability to work under pressure.
• Computer literacy, including MS Office and operational/financial management systems.

• Full Grade Twelve (12) Certificate with at least five (5) credits including English and Mathematics.
• Bachelor’s Degree in Business Administration, Public Administration, Management, Logistics, Supply Chain, Accounting, Finance, Marketing or any related field.
• Professional certification in Postal, Logistics, Supply Chain, Financial Services, or Accounting will be an added advantage.
• Five (5) to seven (7) years’ proven work experience in retail, logistics, financial services, telecommunications, or customer service operations, preferably in multi-branch or territory-based environments.
• Demonstrated experience in distribution management, operational coordination, territory management, and account management.
• Prior supervisory, branch management, or regional coordination experience will be an added advantage.