Vacancy title:
Regional Sales Manager

[Type: FULL_TIME, Industry: Financial Services, Category: Sales & Retail]

Jobs at:
cGrate Zambia

Deadline of this Job:
Monday, July 14 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Wednesday, July 9 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Position Overview

The Regional Sales Manager is responsible for customer acquisition, retention and customer support.

Job Responsibilities

• Management of the assigned sales region
• Acquisition and on-boarding of customers for all distribution channels
• Manage after sales relationships with customers.
• Manage retention and upselling of merchant base.
• Reporting of regional performance
• Initiatives to improve the region sales in an attempt to meet and exceed targets.
• Ensuring customers within the region receive the necessary support as per company policy.
• As well as above, any other duties given by management.

Accountability and Performance Measures

• Achievement of sales region target i.e.
  • Average sales per POS machine
• Average sales for EVD, Cashin, Cashout, Merchant Payments and Card Payments
  • Average POS machine deployments per week
  • Active percentage of POS machines

• Accountable for customer satisfaction and retention
• Accountable for customer satisfaction and retention
• Accountable for monthly premium merchant acquisition
• Accountable for exceptional service levels
• Accountable for visibility and product knowledge as well as machine operation by the merchants

Organizational Alignment

• Reports directly to the Head-Sales and Distribution
• Sales Representatives report to the Regional Sales Manager

Qualifications

• Diploma in Business or related field
• Bachelor’s Degree will be an added advantage
• 2 years’ experience in Sales

Personality Qualities

• Problem solver
•  Ability to work weekends, holidays and after hours as the system calls
• Quick to attend to queries
• Exemplifies good leadership with good people management skills
• GO getter
• Self-driven
• Patient
• Exudes Humility
• Clean criminal and employment record
• High Integrity morals

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
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