Relationship Manager
2025-05-10T20:00:16+00:00
ABSA Group
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_3682/logo/Absa%20Group.png
https://www.absa.co.zm
FULL_TIME
Kalumbila
Lusaka
10101
Zambia
Banking
Management
2025-05-17T17:00:00+00:00
Zambia
8
Job Description
Customer (Internal and external) : Stakeholders Pro-Active contact with allocated client bases for the purposes of pro-active administrative and non-advice related sales activities | Fulfilment : Preparation and assistance with required documents for client meetings, analysis and relevant insights that will enable the banker to have the right level of conversations with clients. Ensure quality of account applications on behalf of Private Banker and that all required information is included to avoid re-works. | Risk and Control : Contact clients on behalf of the banker and remediate outstanding securities, FICA and PEP requirements. Ensure compliance to all Policies and Procedures.
75%.Sales and Service
- Achieve agreed sales targets for Liabilities, Assets and Income.
- Develop and Implement proactive calling programme (both face –to-face and telephonic) for existing and potential customers.
- Create a lead base of external target market through networking, discussions with SME advisors in branches and attending relevant social events, Seminars, trade shows and industry events.
- Spend a minimum of 75% of available time visiting with customers and targets
- Develop relationship plan for customers including sales and contact strategy
- Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers
- Deal with, and find resolutions for, customer complaints
- Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively
- Monitor and ensure adherence to risk service standards.
- Produce call reports in agreed format for all scheduled significant business meetings.
15% Outputs:
- Research, create and follow up on a target list for potential new business.
- Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
- Manage and control portfolio within agreed limits
- Maintain a high standard of operational control including adherence to Risk Management Control Document(RMCD) guidelines, KYC&STM procedures and other bank policies
10% Outputs:
- Day-to-day coaching and development of Manager’s Assistant in provision of
consistent service quality and risk
Risk & Control
Output
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Absa Bank Zambia Policies and Standards
Risk and Control
- Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
- Monitor and ensure adherence to risk service standards.
- Produce call reports in agreed format for all scheduled significant business meetings.
Outputs:
- Research, create and follow up on a target list for potential new business.
- Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
- Manage and control portfolio within agreed limits
- Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD)guidelines, KYC & STM procedures and other bank policies
Outputs:
- Day-to-day coaching and development of Manager’s Assistant in provision of
consistent service quality and risk
Output
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Absa Bank Zambia Policies and Standards
Education
National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
75%.Sales and Service Achieve agreed sales targets for Liabilities, Assets and Income. Develop and Implement proactive calling programme (both face –to-face and telephonic) for existing and potential customers. Create a lead base of external target market through networking, discussions with SME advisors in branches and attending relevant social events, Seminars, trade shows and industry events. Spend a minimum of 75% of available time visiting with customers and targets Develop relationship plan for customers including sales and contact strategy Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers Deal with, and find resolutions for, customer complaints Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively Monitor and ensure adherence to risk service standards. Produce call reports in agreed format for all scheduled significant business meetings. 15% Outputs: Research, create and follow up on a target list for potential new business. Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution. Manage and control portfolio within agreed limits Maintain a high standard of operational control including adherence to Risk Management Control Document(RMCD) guidelines, KYC&STM procedures and other bank policies 10% Outputs: Day-to-day coaching and development of Manager’s Assistant in provision of consistent service quality and risk Risk & Control Output Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Absa Bank Zambia Policies and Standards Risk and Control Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively. Monitor and ensure adherence to risk service standards. Produce call reports in agreed format for all scheduled significant business meetings. Outputs: Research, create and follow up on a target list for potential new business. Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution. Manage and control portfolio within agreed limits Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD)guidelines, KYC & STM procedures and other bank policies Outputs: Day-to-day coaching and development of Manager’s Assistant in provision of consistent service quality and risk Output Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Absa Bank Zambia Policies and Standards
National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)Empowering Africa’s tomorrow, together…one story at a time.
No Requirements
JOB-681fb050c6a52
Vacancy title:
Relationship Manager
[Type: FULL_TIME, Industry: Banking, Category: Management]
Jobs at:
ABSA Group
Deadline of this Job:
Saturday, May 17 2025
Duty Station:
Kalumbila | Lusaka | Zambia
Summary
Date Posted: Saturday, May 10 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Description
Customer (Internal and external) : Stakeholders Pro-Active contact with allocated client bases for the purposes of pro-active administrative and non-advice related sales activities | Fulfilment : Preparation and assistance with required documents for client meetings, analysis and relevant insights that will enable the banker to have the right level of conversations with clients. Ensure quality of account applications on behalf of Private Banker and that all required information is included to avoid re-works. | Risk and Control : Contact clients on behalf of the banker and remediate outstanding securities, FICA and PEP requirements. Ensure compliance to all Policies and Procedures.
75%.Sales and Service
- Achieve agreed sales targets for Liabilities, Assets and Income.
- Develop and Implement proactive calling programme (both face –to-face and telephonic) for existing and potential customers.
- Create a lead base of external target market through networking, discussions with SME advisors in branches and attending relevant social events, Seminars, trade shows and industry events.
- Spend a minimum of 75% of available time visiting with customers and targets
- Develop relationship plan for customers including sales and contact strategy
- Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers
- Deal with, and find resolutions for, customer complaints
- Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively
- Monitor and ensure adherence to risk service standards.
- Produce call reports in agreed format for all scheduled significant business meetings.
15% Outputs:
- Research, create and follow up on a target list for potential new business.
- Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
- Manage and control portfolio within agreed limits
- Maintain a high standard of operational control including adherence to Risk Management Control Document(RMCD) guidelines, KYC&STM procedures and other bank policies
10% Outputs:
- Day-to-day coaching and development of Manager’s Assistant in provision of consistent service quality and risk
Risk & Control
Output
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Absa Bank Zambia Policies and Standards
Risk and Control
- Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
- Monitor and ensure adherence to risk service standards.
- Produce call reports in agreed format for all scheduled significant business meetings.
Outputs:
- Research, create and follow up on a target list for potential new business.
- Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
- Manage and control portfolio within agreed limits
- Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD)guidelines, KYC & STM procedures and other bank policies
Outputs:
- Day-to-day coaching and development of Manager’s Assistant in provision of
consistent service quality and risk
Output
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Absa Bank Zambia Policies and Standards
Education
National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Work Hours: 8
Experience: No Requirements
Level of Education: associate degree
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