About Donoli's Kitchen:

Donoli's Kitchen is a vibrant and welcoming restaurant located in the heart of Silverest, Lusaka. We specialize in serving a delightful blend of authentic Traditional Zambian food and popular Western cuisine, catering to a diverse clientele. Our primary focus is to provide a comforting and satisfying dining experience for University of Lusaka (UNILUS) students, who often miss the taste of home-cooked meals, as well as local residents and working professionals in the area. We pride ourselves on offering quality food and excellent service in a friendly and relaxed atmosphere.

Donoli's Kitchen is seeking a dedicated and experienced Restaurant Manager to oversee all aspects of restaurant operations. The ideal candidate will be a dynamic leader with a passion for food and hospitality, capable of managing a diverse team and ensuring exceptional customer satisfaction. This role requires a hands-on approach, strong organizational skills, and a keen understanding of the local market.

Responsibilities:

• Operational Management:

  • Oversee daily restaurant operations, ensuring smooth and efficient service.
  • Manage inventory, ordering, and stock control to minimize waste and maximize profitability.
  • Ensure compliance with all health and safety regulations.
  • Maintain cleanliness and hygiene standards throughout the restaurant.
  • Implement and monitor operational procedures to enhance efficiency and effectiveness.

• Team Leadership and Management:

  • Recruit, train, and supervise restaurant staff, fostering a positive and productive work environment.
  • Schedule staff shifts and manage labor costs effectively.
  • Conduct regular staff meetings and performance evaluations.
  • Address staff concerns and resolve conflicts promptly.
  • Motivate the staff to provide excellent customer service.

• Customer Service:

  • Ensure exceptional customer service by addressing customer inquiries and resolving complaints professionally.
  • Build and maintain strong relationships with regular customers, particularly UNILUS students and local residents.
  • Gather customer feedback and implement improvements to enhance the dining experience.
  • Create a welcoming and friendly atmosphere.

• Financial Management:

  • Monitor and manage restaurant finances, including sales, expenses, and profitability.
  • Develop and implement strategies to increase sales and reduce costs.
  • Prepare and analyze financial reports.
  • Handle cash and payment transactions accurately.

• Marketing and Promotion:

  • Develop and implement marketing strategies to attract and retain customers, particularly targeting the student population.
  • Utilize social media and local advertising to promote Donoli's Kitchen.
  • Create and manage special promotions and events.
  • Understand and cater to the tastes of the local population.

• Menu Management:

  • Work with the kitchen staff to ensure consistent food quality and presentation.
  • Monitor customer preferences and recommend menu adjustments.
  • Ensure that both African and Western cuisine are prepared to the highest standards.
  • Understand popular local foods.

Qualifications:

• Proven experience as a Restaurant Manager or in a similar leadership role within the hospitality industry.
• Strong knowledge of restaurant operations, including food and beverage service, inventory management, and financial control.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Knowledge of local food and beverage trends in Lusaka is highly desirable.
• Familiarity with Zambian labor laws and health and safety regulations.
• Experience working with students is a plus.
• Basic Computer skills.
• Ability to speak local languages is a plus.

• Oversee daily restaurant operations, ensuring smooth and efficient service.
• Manage inventory, ordering, and stock control to minimize waste and maximize profitability.
• Ensure compliance with all health and safety regulations.
• Maintain cleanliness and hygiene standards throughout the restaurant.
• Implement and monitor operational procedures to enhance efficiency and effectiveness.
• Recruit, train, and supervise restaurant staff, fostering a positive and productive work environment.
• Schedule staff shifts and manage labor costs effectively.
• Conduct regular staff meetings and performance evaluations.
• Address staff concerns and resolve conflicts promptly.
• Motivate the staff to provide excellent customer service.
• Ensure exceptional customer service by addressing customer inquiries and resolving complaints professionally.
• Build and maintain strong relationships with regular customers, particularly UNILUS students and local residents.
• Gather customer feedback and implement improvements to enhance the dining experience.
• Create a welcoming and friendly atmosphere.
• Monitor and manage restaurant finances, including sales, expenses, and profitability.
• Develop and implement strategies to increase sales and reduce costs.
• Prepare and analyze financial reports.
• Handle cash and payment transactions accurately.
• Develop and implement marketing strategies to attract and retain customers, particularly targeting the student population.
• Utilize social media and local advertising to promote Donoli's Kitchen.
• Create and manage special promotions and events.
• Understand and cater to the tastes of the local population.
• Work with the kitchen staff to ensure consistent food quality and presentation.
• Monitor customer preferences and recommend menu adjustments.
• Ensure that both African and Western cuisine are prepared to the highest standards.
• Understand popular local foods.

• Leadership
• Communication
• Interpersonal skills
• Problem-solving
• Decision-making
• Basic Computer skills

• Proven experience as a Restaurant Manager or in a similar leadership role within the hospitality industry.
• Strong knowledge of restaurant operations, including food and beverage service, inventory management, and financial control.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Knowledge of local food and beverage trends in Lusaka is highly desirable.
• Familiarity with Zambian labor laws and health and safety regulations.
• Experience working with students is a plus.
• Basic Computer skills.
• Ability to speak local languages is a plus.