Restaurant Supervisor
2025-08-07T07:46:16+00:00
Donoli’s kitchen
https://cdn.greatzambiajobs.com/jsjobsdata/data/default_logo_company/defaultlogo.png
https://www.greatzambiajobs.com/jobs/
FULL_TIME
Silverest
Lusaka
10101
Zambia
Hospitality, and Tourism
Restaurant & Hospitality
2025-08-13T17:00:00+00:00
Zambia
8
Job Summary
Donoli’s Kitchen is seeking a dedicated and proactive Restaurant Supervisor to assist the Restaurant Manager in overseeing daily operations. The ideal candidate will be a hands-on leader with a passion for hospitality, able to ensure exceptional customer satisfaction and support the team and also someone that stays in silverest. This role requires strong organizational skills, attention to detail, and a commitment to maintaining our high standards.
Responsibilities
Operational Support:
* Assist the Restaurant Manager in overseeing daily operations and ensuring smooth, efficient service.
* Help with inventory management, including ordering, receiving, and stock control.
* Ensure compliance with all health, safety, and hygiene regulations.
* Supervise the cleanliness and organization of the dining area and kitchen.
Team Supervision:
* Help train and supervise front-of-house staff, fostering a positive and productive work environment.
* Assist with staff scheduling and ensuring all shifts are adequately covered.
* Address staff concerns and help resolve minor conflicts promptly.
* Motivate the team to provide excellent customer service.
Customer Service:
* Ensure all guests receive exceptional service.
* Address customer inquiries and resolve complaints professionally and efficiently, escalating issues to the manager when necessary.
* Help maintain a welcoming and friendly atmosphere for all customers, especially our UNILUS student regulars.
Financial & Administrative Tasks:
* Assist in monitoring daily sales and expenses.
* Accurately handle cash and payment transactions and support end-of-day reporting.
* Help implement strategies to increase sales and reduce costs.
* Marketing & Menu Support:
* Assist in implementing marketing promotions and special events.
* Work with kitchen staff to ensure consistent food quality and presentation.
* Help gather customer feedback on menu items and local food preferences.
Qualifications
* Proven experience in a supervisory or senior-level role within the hospitality industry.
* Strong knowledge of restaurant operations, including food and beverage service and customer relations.
* Excellent communication and interpersonal skills.
* Ability to work effectively in a fast-paced environment and handle multiple tasks.
* Basic problem-solving and decision-making abilities.
* Familiarity with local food and beverage trends in Lusaka is highly desirable.
* Knowledge of basic computer skills.
* Ability to speak local languages is a plus.
Operational Support: * Assist the Restaurant Manager in overseeing daily operations and ensuring smooth, efficient service. * Help with inventory management, including ordering, receiving, and stock control. * Ensure compliance with all health, safety, and hygiene regulations. * Supervise the cleanliness and organization of the dining area and kitchen. Team Supervision: * Help train and supervise front-of-house staff, fostering a positive and productive work environment. * Assist with staff scheduling and ensuring all shifts are adequately covered. * Address staff concerns and help resolve minor conflicts promptly. * Motivate the team to provide excellent customer service. Customer Service: * Ensure all guests receive exceptional service. * Address customer inquiries and resolve complaints professionally and efficiently, escalating issues to the manager when necessary. * Help maintain a welcoming and friendly atmosphere for all customers, especially our UNILUS student regulars. Financial & Administrative Tasks: * Assist in monitoring daily sales and expenses. * Accurately handle cash and payment transactions and support end-of-day reporting. * Help implement strategies to increase sales and reduce costs. * Marketing & Menu Support: * Assist in implementing marketing promotions and special events. * Work with kitchen staff to ensure consistent food quality and presentation. * Help gather customer feedback on menu items and local food preferences.
Proven experience in a supervisory or senior-level role within the hospitality industry. * Strong knowledge of restaurant operations, including food and beverage service and customer relations. * Excellent communication and interpersonal skills. * Ability to work effectively in a fast-paced environment and handle multiple tasks. * Basic problem-solving and decision-making abilities. * Familiarity with local food and beverage trends in Lusaka is highly desirable. * Knowledge of basic computer skills. * Ability to speak local languages is a plus.
JOB-689459c87622c
Vacancy title:
Restaurant Supervisor
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]
Jobs at:
Donoli’s kitchen
Deadline of this Job:
Wednesday, August 13 2025
Duty Station:
Silverest | Lusaka | Zambia
Summary
Date Posted: Thursday, August 7 2025, Base Salary: Not Disclosed
Similar Jobs in Zambia
Learn more about Donoli’s kitchen
Donoli’s kitchen jobs in Zambia
JOB DETAILS:
Job Summary
Donoli’s Kitchen is seeking a dedicated and proactive Restaurant Supervisor to assist the Restaurant Manager in overseeing daily operations. The ideal candidate will be a hands-on leader with a passion for hospitality, able to ensure exceptional customer satisfaction and support the team and also someone that stays in silverest. This role requires strong organizational skills, attention to detail, and a commitment to maintaining our high standards.
Responsibilities
Operational Support:
* Assist the Restaurant Manager in overseeing daily operations and ensuring smooth, efficient service.
* Help with inventory management, including ordering, receiving, and stock control.
* Ensure compliance with all health, safety, and hygiene regulations.
* Supervise the cleanliness and organization of the dining area and kitchen.
Team Supervision:
* Help train and supervise front-of-house staff, fostering a positive and productive work environment.
* Assist with staff scheduling and ensuring all shifts are adequately covered.
* Address staff concerns and help resolve minor conflicts promptly.
* Motivate the team to provide excellent customer service.
Customer Service:
* Ensure all guests receive exceptional service.
* Address customer inquiries and resolve complaints professionally and efficiently, escalating issues to the manager when necessary.
* Help maintain a welcoming and friendly atmosphere for all customers, especially our UNILUS student regulars.
Financial & Administrative Tasks:
* Assist in monitoring daily sales and expenses.
* Accurately handle cash and payment transactions and support end-of-day reporting.
* Help implement strategies to increase sales and reduce costs.
* Marketing & Menu Support:
* Assist in implementing marketing promotions and special events.
* Work with kitchen staff to ensure consistent food quality and presentation.
* Help gather customer feedback on menu items and local food preferences.
Qualifications
* Proven experience in a supervisory or senior-level role within the hospitality industry.
* Strong knowledge of restaurant operations, including food and beverage service and customer relations.
* Excellent communication and interpersonal skills.
* Ability to work effectively in a fast-paced environment and handle multiple tasks.
* Basic problem-solving and decision-making abilities.
* Familiarity with local food and beverage trends in Lusaka is highly desirable.
* Knowledge of basic computer skills.
* Ability to speak local languages is a plus.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
All Jobs | QUICK ALERT SUBSCRIPTION
