Retail Assistant
2025-07-16T10:10:43+00:00
Builders Warehouse
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_2519/logo/Builders%20Warehouse.png
https://www.builders.co.za/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Logistics
Management
2025-07-20T17:00:00+00:00
Zambia
8
“We encourage people with disabilities to apply.”
Summary:
Functions / Responsibilities:
Satisfy internal and external customers
Approach and greet customers as required when working on the floor and respond to their queries and
requests according to our culture of service to customers
Assist customers by taking them to a sales consultant who can provide them with in depth product knowledge
and guidance
Carry out duties at the Information Desk as and when scheduled in an efficient manner ensuring that
knowledge of in-store promotions, store lay out and store management teams is up to date
Assist customers with price queries
Resolve queries on incorrect pricing/shelf edge ticketing
Report to Front End Manager and Sales Manager if barcodes for specific items are incorrect on the system so
that they can be overridden on the system.
Assist with cashiering
Conduct cashiering duties from time to time as scheduled in order to reduce pressure on front line during peak
trading times
Understand all policies and procedures pertaining to handling cash floats and cashing up at the end of a shift
Collect the float and check the seal number of the float bag to the previous day’s control
Obtain a Deposit client card from the banking clerk, record the number on the float register and sign for it
when applicable
Open the float bag, count the float, report any discrepancies to the banking clerk and ensure that these are
Recorded on the float register which must be signed together with the banking clerk.
Ensure that float has enough change before proceeding to the till point. Work only on own float, placing it in
the till drawer and ensuring that the till drawer is locked and sealed in a till drawer float bag when proceeding
To and from the banking office. Ensure that a security guard escorts you from the banking office to the till
Point.
Log in the terminal using your own user ID and password, put the till drawer with the float into the till and lock
The till. Keep the till drawer float bag until the end of the day.
Check your stationery and ensure that you have staples, till rolls and pen, as well as BoE till rolls. Adherence
to float collection procedures
Process all sales accurately and according to the laid down business processes which includes collection and
delivery sales, sale of gift vouchers and airtime, ringing up correct quantities (especially on items sold in
meters) and scanning one item at a time accurately, price differences, incorrect barcodes, items that go below
cost, requests for discount, ringing up of repairs
Accept the following types of tender and process accurately according to laid down business processes:
credit/ debit cards, cash, cheque, vouchers (refund/ gift vouchers), money transfers, accounts, receipt on
accounts, discounts.
Pick, pack and count stock
Pack stock from the Receiving and Stock back up areas onto the sales floor on the correct shelves with the
correct number of facings
Place the pricing tickets correctly below the stock for customers to see
Inform the line manager where pricing tickets are missing so that these can be printed and placed
Identify damaged stock and inform the line manager so that the necessary process can be implemented.
Ensure that customers’ goods are packed into the trolley.
Carry out verbal orders/instructions from your line manager at all times and if not sure about how to carry out a
task, request assistance from your line manager or other senior staff member
Assist stock control team with stock count and stock take preparation
Conduct stock counts in various departments as required and complete relevant documentation for the Stock
Control team
Assist customers with picking and packing stock in the Despatch area
House keeping
Maintain housekeeping standards by ensuring that aisles are neat and tidy and well merchandised according
to the correct merchandising standards
Ensure stock is packed in allocated areas as soon as possible so as not to be left in the aisles
Perform general cleaning duties to ensure that aisles and shelves are presentable
Requirements:
Minimum Academic, Professional Qualifications and Experience required for this position
Grade 12 Certificate
Product Knowledge Training
1-2 years’ experience
Must demonstrate willingness to learn
Excellent customer service orientation and high integrity
Attention to detail and ability to work under pressure
Ability to Build and influence others
Competencies:
Product Knowledge
Selling skills
Team Player
Communication skills
Perform under pressure
Adaptability and Ability to Build and influence others
Strengthen Reputation, Ensure customer / Member centred Performance
Ensure Execution and Achieve Results
Develop Talent Network Internally and Externally Customer focused.
“Employment Equity Policy Requirements may be applicable”
“We encourage people with disabilities to apply.” Summary: Functions / Responsibilities: Satisfy internal and external customers Approach and greet customers as required when working on the floor and respond to their queries and requests according to our culture of service to customers Assist customers by taking them to a sales consultant who can provide them with in depth product knowledge and guidance Carry out duties at the Information Desk as and when scheduled in an efficient manner ensuring that knowledge of in-store promotions, store lay out and store management teams is up to date Assist customers with price queries Resolve queries on incorrect pricing/shelf edge ticketing Report to Front End Manager and Sales Manager if barcodes for specific items are incorrect on the system so that they can be overridden on the system. Assist with cashiering Conduct cashiering duties from time to time as scheduled in order to reduce pressure on front line during peak trading times Understand all policies and procedures pertaining to handling cash floats and cashing up at the end of a shift Collect the float and check the seal number of the float bag to the previous day’s control Obtain a Deposit client card from the banking clerk, record the number on the float register and sign for it when applicable Open the float bag, count the float, report any discrepancies to the banking clerk and ensure that these are Recorded on the float register which must be signed together with the banking clerk. Ensure that float has enough change before proceeding to the till point. Work only on own float, placing it in the till drawer and ensuring that the till drawer is locked and sealed in a till drawer float bag when proceeding To and from the banking office. Ensure that a security guard escorts you from the banking office to the till Point. Log in the terminal using your own user ID and password, put the till drawer with the float into the till and lock The till. Keep the till drawer float bag until the end of the day. Check your stationery and ensure that you have staples, till rolls and pen, as well as BoE till rolls. Adherence to float collection procedures Process all sales accurately and according to the laid down business processes which includes collection and delivery sales, sale of gift vouchers and airtime, ringing up correct quantities (especially on items sold in meters) and scanning one item at a time accurately, price differences, incorrect barcodes, items that go below cost, requests for discount, ringing up of repairs Accept the following types of tender and process accurately according to laid down business processes: credit/ debit cards, cash, cheque, vouchers (refund/ gift vouchers), money transfers, accounts, receipt on accounts, discounts. Pick, pack and count stock Pack stock from the Receiving and Stock back up areas onto the sales floor on the correct shelves with the correct number of facings Place the pricing tickets correctly below the stock for customers to see Inform the line manager where pricing tickets are missing so that these can be printed and placed Identify damaged stock and inform the line manager so that the necessary process can be implemented. Ensure that customers’ goods are packed into the trolley. Carry out verbal orders/instructions from your line manager at all times and if not sure about how to carry out a task, request assistance from your line manager or other senior staff member Assist stock control team with stock count and stock take preparation Conduct stock counts in various departments as required and complete relevant documentation for the Stock Control team Assist customers with picking and packing stock in the Despatch area House keeping Maintain housekeeping standards by ensuring that aisles are neat and tidy and well merchandised according to the correct merchandising standards Ensure stock is packed in allocated areas as soon as possible so as not to be left in the aisles Perform general cleaning duties to ensure that aisles and shelves are presentable
Grade 12 Certificate Product Knowledge Training 1-2 years’ experience Must demonstrate willingness to learn Excellent customer service orientation and high integrity Attention to detail and ability to work under pressure Ability to Build and influence others Competencies: Product Knowledge Selling skills Team Player Communication skills Perform under pressure Adaptability and Ability to Build and influence others Strengthen Reputation, Ensure customer / Member centred Performance Ensure Execution and Achieve Results Develop Talent Network Internally and Externally Customer focused.
Grade 12 Certificate Product Knowledge Training 1-2 years’ experience Must demonstrate willingness to learn Excellent customer service orientation and high integrity Attention to detail and ability to work under pressure Ability to Build and influence others Competencies: Product Knowledge Selling skills Team Player Communication skills Perform under pressure Adaptability and Ability to Build and influence others Strengthen Reputation, Ensure customer / Member centred Performance Ensure Execution and Achieve Results Develop Talent Network Internally and Externally Customer focused.
JOB-68777aa31a804
Vacancy title:
Retail Assistant
[Type: FULL_TIME, Industry: Logistics, Category: Management]
Jobs at:
Builders Warehouse
Deadline of this Job:
Sunday, July 20 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Wednesday, July 16 2025, Base Salary: Not Disclosed
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JOB DETAILS:
“We encourage people with disabilities to apply.”
Summary:
Functions / Responsibilities:
Satisfy internal and external customers
Approach and greet customers as required when working on the floor and respond to their queries and
requests according to our culture of service to customers
Assist customers by taking them to a sales consultant who can provide them with in depth product knowledge
and guidance
Carry out duties at the Information Desk as and when scheduled in an efficient manner ensuring that
knowledge of in-store promotions, store lay out and store management teams is up to date
Assist customers with price queries
Resolve queries on incorrect pricing/shelf edge ticketing
Report to Front End Manager and Sales Manager if barcodes for specific items are incorrect on the system so
that they can be overridden on the system.
Assist with cashiering
Conduct cashiering duties from time to time as scheduled in order to reduce pressure on front line during peak
trading times
Understand all policies and procedures pertaining to handling cash floats and cashing up at the end of a shift
Collect the float and check the seal number of the float bag to the previous day’s control
Obtain a Deposit client card from the banking clerk, record the number on the float register and sign for it
when applicable
Open the float bag, count the float, report any discrepancies to the banking clerk and ensure that these are
Recorded on the float register which must be signed together with the banking clerk.
Ensure that float has enough change before proceeding to the till point. Work only on own float, placing it in
the till drawer and ensuring that the till drawer is locked and sealed in a till drawer float bag when proceeding
To and from the banking office. Ensure that a security guard escorts you from the banking office to the till
Point.
Log in the terminal using your own user ID and password, put the till drawer with the float into the till and lock
The till. Keep the till drawer float bag until the end of the day.
Check your stationery and ensure that you have staples, till rolls and pen, as well as BoE till rolls. Adherence
to float collection procedures
Process all sales accurately and according to the laid down business processes which includes collection and
delivery sales, sale of gift vouchers and airtime, ringing up correct quantities (especially on items sold in
meters) and scanning one item at a time accurately, price differences, incorrect barcodes, items that go below
cost, requests for discount, ringing up of repairs
Accept the following types of tender and process accurately according to laid down business processes:
credit/ debit cards, cash, cheque, vouchers (refund/ gift vouchers), money transfers, accounts, receipt on
accounts, discounts.
Pick, pack and count stock
Pack stock from the Receiving and Stock back up areas onto the sales floor on the correct shelves with the
correct number of facings
Place the pricing tickets correctly below the stock for customers to see
Inform the line manager where pricing tickets are missing so that these can be printed and placed
Identify damaged stock and inform the line manager so that the necessary process can be implemented.
Ensure that customers’ goods are packed into the trolley.
Carry out verbal orders/instructions from your line manager at all times and if not sure about how to carry out a
task, request assistance from your line manager or other senior staff member
Assist stock control team with stock count and stock take preparation
Conduct stock counts in various departments as required and complete relevant documentation for the Stock
Control team
Assist customers with picking and packing stock in the Despatch area
House keeping
Maintain housekeeping standards by ensuring that aisles are neat and tidy and well merchandised according
to the correct merchandising standards
Ensure stock is packed in allocated areas as soon as possible so as not to be left in the aisles
Perform general cleaning duties to ensure that aisles and shelves are presentable
Requirements:
Minimum Academic, Professional Qualifications and Experience required for this position
Grade 12 Certificate
Product Knowledge Training
1-2 years’ experience
Must demonstrate willingness to learn
Excellent customer service orientation and high integrity
Attention to detail and ability to work under pressure
Ability to Build and influence others
Competencies:
Product Knowledge
Selling skills
Team Player
Communication skills
Perform under pressure
Adaptability and Ability to Build and influence others
Strengthen Reputation, Ensure customer / Member centred Performance
Ensure Execution and Achieve Results
Develop Talent Network Internally and Externally Customer focused.
“Employment Equity Policy Requirements may be applicable”
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
To apply for this job email your details to suwilanji.nachizya@builders.co.za
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