Job Purpose

To plan, coordinate and undertake revenue collection duties to ensure that all revenue and outstanding bills are collected by enforcing the Company’s Debt Management Policy, Procedures and Programmes to ensure the achievement of set revenue collections and debt reduction targets for the Company.

Qualifications and Desired Skills

Core Qualifications:

• Grade 12 School Certificate or Equivalent with a minimum of Five (5) "O" Levels, which must include Credits or Better in English and Mathematics.
• Bachelor’s Degree in Finance, Law, Economics, Accountancy, Business Administration, or any business-related discipline
• Minimum of Three (3) years of relevant work experience in debt collection
• Proven Computer Skills (Microsoft Office Tools and internet) is required
• Clean Driver's Licence will be an added advantage
• Membership to a relevant Professional body is not a must but is desirable
• Preferred Age Limit: Not older than 45 Years Next Birthday

Other Desirable Competencies / Skills / Attributes:

• Excellent interpersonal, negotiation and communication skills
• Highly innovative and with excellent analytical and report writing skills
• Results-oriented and willingness to take responsibility for results and actions
• Ability to handle pressure to meet performance targets within deadlines
• Excellent customer service, tact and persuasive
• Exceptional networking and relationship-building skills
• Must be of high integrity and pleasant personality

Key Responsibilities

• Revenue Collection Strategy: Invents, recommends and implements and coordinates approved revenue collection strategies, programs and actions to meet set revenue collection efficiency targets across the corporate.
• Debt Management: Monitors arrears on all customers’ accounts to ensure payment of arrears and coordinates External Debt Collection Agencies
• Commercial Services Support: Identifies new opportunities, partnerships and sponsorships that lead to business expansion and growth.
• Customer Relations: Investigates and resolves customer complaints related to debt management and revenue collection functions in the Company.
• Performance Management: Helps in setting, monitoring and evaluating performance of Business Units (Districts), Subordinates and Collaborating Staff and Partners to ensure that the set revenue collection and debt reduction performance objectives and targets are always met.
• Liasson: Liaises with the Head of the Commercial Services Department and Legal Services Unit to devise innovate ways to recover debt from defaulters.
• Legal Debt Recovery Options: Alerts Management of Debtors who are unwilling or unable to pay, investigates the causes on non-payment of bills, and instigates and pursues legal debt recovery actions where necessary.
• Conducts credit worthiness studies and verifications on all customers
• Reporting: Prepares and consolidates daily revenue collections reports from all Business Units (districts) and all Payments platforms and cumulates the daily revenue collections reports into various other periodic reports.

Benefits

N/A

Contact Information

Manager Human Resources and Administration
Luapula Water Supply and Sanitation Company Limited
Plot 106 Chitimukulu Road, Low Density
P. O. Box 715094
MANSA, ZAMBIA

NOTE: Luapula Water Supply and Sanitation Company Limited (LpWSC) is an Equal Opportunity Employer and does not discriminate in its selection and recruitment practices on the basis of race, tribe, color, religion, gender, political affiliation, marital status, disability, membership in an employee organization, or other non-merit factors.

• Revenue Collection Strategy: Invents, recommends and implements and coordinates approved revenue collection strategies, programs and actions to meet set revenue collection efficiency targets across the corporate.
• Debt Management: Monitors arrears on all customers’ accounts to ensure payment of arrears and coordinates External Debt Collection Agencies
• Commercial Services Support: Identifies new opportunities, partnerships and sponsorships that lead to business expansion and growth.
• Customer Relations: Investigates and resolves customer complaints related to debt management and revenue collection functions in the Company.
• Performance Management: Helps in setting, monitoring and evaluating performance of Business Units (Districts), Subordinates and Collaborating Staff and Partners to ensure that the set revenue collection and debt reduction performance objectives and targets are always met.
• Liasson: Liaises with the Head of the Commercial Services Department and Legal Services Unit to devise innovate ways to recover debt from defaulters.
• Legal Debt Recovery Options: Alerts Management of Debtors who are unwilling or unable to pay, investigates the causes on non-payment of bills, and instigates and pursues legal debt recovery actions where necessary.
• Conducts credit worthiness studies and verifications on all customers
• Reporting: Prepares and consolidates daily revenue collections reports from all Business Units (districts) and all Payments platforms and cumulates the daily revenue collections reports into various other periodic reports.

• Excellent interpersonal, negotiation and communication skills
• Highly innovative and with excellent analytical and report writing skills
• Results-oriented and willingness to take responsibility for results and actions
• Ability to handle pressure to meet performance targets within deadlines
• Excellent customer service, tact and persuasive
• Exceptional networking and relationship-building skills
• Must be of high integrity and pleasant personality
• Proven Computer Skills (Microsoft Office Tools and internet)

• Grade 12 School Certificate or Equivalent with a minimum of Five (5) "O" Levels, which must include Credits or Better in English and Mathematics.
• Bachelor’s Degree in Finance, Law, Economics, Accountancy, Business Administration, or any business-related discipline
• Minimum of Three (3) years of relevant work experience in debt collection
• Clean Driver's Licence
• Membership to a relevant Professional body is desirable