Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. The Royal Livingstone Hotel by Anantara is committed to exceptional and personalized service delivery.

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Royal Livingstone Victoria Falls Zambia Hotel by Anantara

Interview coaching sessions

Public speaking training

Job Description

We are seeking an exceptional Rooms Division Manager to lead and elevate all room‑related operations at our luxury resort. This role ensures flawless guest experiences, adherence to LQA standards, and world‑class operational excellence across Front Office, Housekeeping, Guest Relations, and related departments.

Responsibilities

• Champion outstanding guest relations, ensuring all enquiries, requests, and concerns are handled with exemplary professionalism.
• Guarantee personalised VIP and long‑stay guest experiences, including personal welcomes and seamless check‑ins.
• Maintain a highly visible presence during peak service hours, ensuring service delivery aligns with LQA benchmarks, brand standards, and luxury positioning.
• Conduct regular room and public area inspections, ensuring adherence to cleanliness, maintenance, and brand standards.
• Keep current with promotions, operational communications, and market trends to anticipate guest expectations and elevate service quality.
• Foster proactive guest engagement to strengthen public relations and enhance overall satisfaction.
• nsure all Rooms Division services operate with efficiency, courtesy, and consistency, strictly aligned with the Operation Manual, Brand Standards, and LQA standards
• Serve as the Rooms Division representative on the Executive Committee, contributing to strategic planning and cross‑departmental coordination.
• Continuously assess and refine operational procedures to drive world‑class standards and exceptional guest experiences.
• Collaborate closely with Sales, F&B, and other departments to manage groups, VIPs, and FIT arrivals seamlessly.
• Work with the Sales Manager on demand management, booking optimisation, and conflict resolution.
• Provide detailed room sales reports, forecasts, performance insights, and recommendations for revenue improvement.
• Strengthen relationships with travel agencies, business partners, and key stakeholders to drive business opportunities.
• Conduct thorough inspections of guest areas to ensure impeccable resort presentation.
• Lead regular divisional meetings to ensure alignment, coordination, and operational excellence.
• Maximise room sales and revenue through strategic inventory and availability management.
• Drive a sales‑oriented culture within Front Office teams, ensuring all colleagues understand revenue opportunities.
• Communicate transparently with senior leadership on risks, opportunities, and departmental performance.
• Oversee the development and regular updating of the Departmental Operations Manual, ensuring all policies and procedures remain current and effective.
• Lead the preparation of the annual Rooms Business Plan, aligning divisional objectives with hotel strategy and employee needs.
• Work closely with the Hotel Manager to prepare, manage, and optimise the Rooms Division budget, ensuring financial targets are met without compromising quality.

Qualifications

• Bachelor’s degree in Hospitality, Hotel Management, or a related field from a reputable institution.
• Minimum 10 years’ experience in the luxury hospitality sector, with at least 5 years in senior Rooms Division leadership.
• Proven success managing rooms operations within a luxury hotel or resort environment.
• Strong leadership and people‑development skills, with the ability to inspire high‑performing teams.
• Solid financial acumen, including budgeting, forecasting, and revenue management expertise.
• Excellent communication and interpersonal skills with the ability to engage guests, teams, and stakeholders professionally.
• Proficiency with hotel management systems (PMS, RMS, POS, CRM).
• Strong analytical and problem‑solving abilities; able to make sound decisions in fast‑paced environments.
• Demonstrated ability to implement brand standards and uphold operational excellence in line with LQA criteria.
• Fluency in English; additional languages are an advantage.
• Flexibility to work varied shifts, including weekends and holidays.

Additional Information

Personal Attributes

• Naturally warm, empathetic, and committed to creating memorable guest experiences in line with luxury standards.
• Able to anticipate operational needs, plan ahead, and make data‑driven decisions that enhance performance
• Understands the balance between luxury service delivery and financial performance.
• Remains calm under pressure, effectively manages peak periods, and resolves challenges with grace.

• Champion outstanding guest relations, ensuring all enquiries, requests, and concerns are handled with exemplary professionalism.
• Guarantee personalised VIP and long‑stay guest experiences, including personal welcomes and seamless check‑ins.
• Maintain a highly visible presence during peak service hours, ensuring service delivery aligns with LQA benchmarks, brand standards, and luxury positioning.
• Conduct regular room and public area inspections, ensuring adherence to cleanliness, maintenance, and brand standards.
• Keep current with promotions, operational communications, and market trends to anticipate guest expectations and elevate service quality.
• Foster proactive guest engagement to strengthen public relations and enhance overall satisfaction.
• nsure all Rooms Division services operate with efficiency, courtesy, and consistency, strictly aligned with the Operation Manual, Brand Standards, and LQA standards
• Serve as the Rooms Division representative on the Executive Committee, contributing to strategic planning and cross‑departmental coordination.
• Continuously assess and refine operational procedures to drive world‑class standards and exceptional guest experiences.
• Collaborate closely with Sales, F&B, and other departments to manage groups, VIPs, and FIT arrivals seamlessly.
• Work with the Sales Manager on demand management, booking optimisation, and conflict resolution.
• Provide detailed room sales reports, forecasts, performance insights, and recommendations for revenue improvement.
• Strengthen relationships with travel agencies, business partners, and key stakeholders to drive business opportunities.
• Conduct thorough inspections of guest areas to ensure impeccable resort presentation.
• Lead regular divisional meetings to ensure alignment, coordination, and operational excellence.
• Maximise room sales and revenue through strategic inventory and availability management.
• Drive a sales‑oriented culture within Front Office teams, ensuring all colleagues understand revenue opportunities.
• Communicate transparently with senior leadership on risks, opportunities, and departmental performance.
• Oversee the development and regular updating of the Departmental Operations Manual, ensuring all policies and procedures remain current and effective.
• Lead the preparation of the annual Rooms Business Plan, aligning divisional objectives with hotel strategy and employee needs.
• Work closely with the Hotel Manager to prepare, manage, and optimise the Rooms Division budget, ensuring financial targets are met without compromising quality.

• Strong leadership and people‑development skills
• Solid financial acumen, including budgeting, forecasting, and revenue management expertise
• Excellent communication and interpersonal skills
• Proficiency with hotel management systems (PMS, RMS, POS, CRM)
• Strong analytical and problem‑solving abilities
• Ability to implement brand standards and uphold operational excellence
• Fluency in English

• Bachelor’s degree in Hospitality, Hotel Management, or a related field from a reputable institution.
• Minimum 10 years’ experience in the luxury hospitality sector, with at least 5 years in senior Rooms Division leadership.
• Proven success managing rooms operations within a luxury hotel or resort environment.
• Naturally warm, empathetic, and committed to creating memorable guest experiences in line with luxury standards.
• Able to anticipate operational needs, plan ahead, and make data‑driven decisions that enhance performance
• Understands the balance between luxury service delivery and financial performance.
• Remains calm under pressure, effectively manages peak periods, and resolves challenges with grace.