Position Overview

We are seeking an experienced professional to manage daily operations at our Mobile Connect Store. The ideal candidate will have over 5 years of proven experience in running phone and accessories businesses, with strong skills in store management, customer service, and financial handling.

Key Responsibilities

1. Store Management

• Oversee daily shop operations, including opening/closing procedures.
• Manage inventory of phones, accessories, and related products.
• Ensure proper stock levels, timely reordering, and accurate record-keeping.
• Supervise staff, assign tasks, and provide training where necessary.
• Maintain a clean, organized, and customer-friendly store environment.

2. Cashier Duties

• Handle all cash and electronic transactions with accuracy.
• Maintain daily sales records and prepare financial reports.
• Ensure compliance with financial policies and procedures.
• Safeguard cash and reconcile balances at the end of each day.

3. Customer Service

• Provide professional assistance to customers in selecting phones and accessories.
• Address customer inquiries, complaints, and returns promptly.
• Build long-term customer relationships through excellent service
• Manage social media page with utmost sensitivity, and leading all marketing and branding services

Qualifications

• MUST have a minimum of 5 years’ experience managing phone and accessories retail operations.
• MUST have strong knowledge of mobile devices, accessories, and market trends.
• Proven ability to manage inventory and financial transactions.
• Excellent communication, leadership, and organizational skills.
• Integrity, reliability, and attention to detail.

Reporting & Work Environment

• Reports directly to the Shop Owner/Director.
• Full-time position based in the Mobile Connect Shop, working from 08:00 to 1930.
• Dynamic retail environment requiring multitasking and customer engagement.

• Oversee daily shop operations, including opening/closing procedures.
• Manage inventory of phones, accessories, and related products.
• Ensure proper stock levels, timely reordering, and accurate record-keeping.
• Supervise staff, assign tasks, and provide training where necessary.
• Maintain a clean, organized, and customer-friendly store environment.
• Handle all cash and electronic transactions with accuracy.
• Maintain daily sales records and prepare financial reports.
• Ensure compliance with financial policies and procedures.
• Safeguard cash and reconcile balances at the end of each day.
• Provide professional assistance to customers in selecting phones and accessories.
• Address customer inquiries, complaints, and returns promptly.
• Build long-term customer relationships through excellent service
• Manage social media page with utmost sensitivity, and leading all marketing and branding services

• Store management
• Customer service
• Financial handling
• Inventory management
• Cashier duties
• Communication skills
• Leadership skills
• Organizational skills
• Knowledge of mobile devices, accessories, and market trends
• Integrity
• Reliability
• Attention to detail
• Social media management
• Marketing and branding

• Minimum of 5 years’ experience managing phone and accessories retail operations.
• Strong knowledge of mobile devices, accessories, and market trends.
• Proven ability to manage inventory and financial transactions.
• Excellent communication, leadership, and organizational skills.
• Integrity, reliability, and attention to detail.