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Location: Solwezi

Reports: Branch Manager

Key Responsibilities

• Monitor service turnover, GP, and overall departmental performance to meet set targets.
• Manage WIP, warranty processes, VIs, and ensure accurate service documentation.
• Provide excellent customer service, handle first-time complaints, and communicate job progress, costs, and delivery times.
• Support workshop efficiency through appointment scheduling, upselling activities, and adherence to Toyota’s 7-Step Service Procedure and TSM standards.
• Conduct weekly tool checks, manage missing tool reports, and ensure accurate DBM order opening and billing.
• Vet warranty claims, prepare service reports, and contribute to debt reduction through customer engagement.
• Perform additional duties as assigned by management.

Qualifications & Skills

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Job Category Filters

• Full Grade 12 Certificate (5 credits or better).
• Diploma or Degree in Engineering, Automotive Technology, Business, or a related field.
• Strong customer service and communication skills.
• Ability to work with minimal supervision; innovative and solution-oriented.
• Excellent analytical and problem-solving abilities.
• High attention to detail and precision in documentation and costing.
• Strong knowledge of automotive products and workshop operations.

• Monitor service turnover, GP, and overall departmental performance to meet set targets.
• Manage WIP, warranty processes, VIs, and ensure accurate service documentation.
• Provide excellent customer service, handle first-time complaints, and communicate job progress, costs, and delivery times.
• Support workshop efficiency through appointment scheduling, upselling activities, and adherence to Toyota’s 7-Step Service Procedure and TSM standards.
• Conduct weekly tool checks, manage missing tool reports, and ensure accurate DBM order opening and billing.
• Vet warranty claims, prepare service reports, and contribute to debt reduction through customer engagement.
• Perform additional duties as assigned by management.

• Strong customer service and communication skills.
• Ability to work with minimal supervision; innovative and solution-oriented.
• Excellent analytical and problem-solving abilities.
• High attention to detail and precision in documentation and costing.
• Strong knowledge of automotive products and workshop operations.

• Full Grade 12 Certificate (5 credits or better).
• Diploma or Degree in Engineering, Automotive Technology, Business, or a related field.