Technical Account Manager
2025-08-21T04:33:34+00:00
Pivotal Partners
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_9347/logo/Pivotal%20Partners.jpeg
https://www.pivotalpartnersgroup.com/
FULL_TIME
Remote
Lusaka
10101
Zambia
Information Technology
Management
2025-08-30T17:00:00+00:00
Zambia
8
Pivotal Partners are partnered with a $200M Series A funded DevOps vendor and seeking a Technical Account Manager in EMEA to support our most strategic customers in achieving deployment excellence.
Role
- Act as the primary technical advisor for strategic enterprise customers, building trusted relationships with technical leaders and teams.
- Lead customers through advanced deployment scenarios—especially Kubernetes and GitOps—ensuring scalable, reliable solutions.
- Identify opportunities to grow engagement, align solutions to business outcomes, and support expansion/renewal goals.
- Troubleshoot complex issues, run technical health checks, and recommend pipeline improvements.
- Deliver workshops, training, and best-practice sessions that empower customers for long-term success.
- Represent the customer’s voice in shaping our roadmap and driving product enhancements.
About you
You thrive at the intersection of technology and customer success, bringing both deep technical expertise and strong relationship skills. You’ll succeed in this role if you:
- Have 5+ years in a customer-facing technical role (e.g., Technical Account Management, Solutions Engineering, or Customer Success Engineering).
- Are fluent in German or English, with the ability to produce clear technical documentation and deliver engaging customer communications.
- Bring hands-on experience with Octopus Deploy or similar deployment automation tools.
- Hold (or are working toward) Kubernetes or cloud certifications—CKA/CKAD a plus.
- Have real-world Kubernetes expertise, from troubleshooting deployments to advising on networking and security best practices.
- Can demonstrate GitOps implementation success using tools like Codefresh, ArgoCD, or Flux.
- Excel at diagnosing complex issues and guiding customers to effective solutions.
- Manage multiple customer relationships with a self-directed, organized work style.
- Stay ahead of the curve with evolving DevOps tooling and practices, always looking for smarter ways to deliver value.
Act as the primary technical advisor for strategic enterprise customers, building trusted relationships with technical leaders and teams. Lead customers through advanced deployment scenarios—especially Kubernetes and GitOps—ensuring scalable, reliable solutions. Identify opportunities to grow engagement, align solutions to business outcomes, and support expansion/renewal goals. Troubleshoot complex issues, run technical health checks, and recommend pipeline improvements. Deliver workshops, training, and best-practice sessions that empower customers for long-term success. Represent the customer’s voice in shaping our roadmap and driving product enhancements.
Have 5+ years in a customer-facing technical role (e.g., Technical Account Management, Solutions Engineering, or Customer Success Engineering). Are fluent in German or English, with the ability to produce clear technical documentation and deliver engaging customer communications. Bring hands-on experience with Octopus Deploy or similar deployment automation tools. Hold (or are working toward) Kubernetes or cloud certifications—CKA/CKAD a plus. Have real-world Kubernetes expertise, from troubleshooting deployments to advising on networking and security best practices. Can demonstrate GitOps implementation success using tools like Codefresh, ArgoCD, or Flux. Excel at diagnosing complex issues and guiding customers to effective solutions. Manage multiple customer relationships with a self-directed, organized work style. Stay ahead of the curve with evolving DevOps tooling and practices, always looking for smarter ways to deliver value.
JOB-68a6a19ea4d21
Vacancy title:
Technical Account Manager
[Type: FULL_TIME, Industry: Information Technology, Category: Management]
Jobs at:
Pivotal Partners
Deadline of this Job:
Saturday, August 30 2025
Duty Station:
Remote | Lusaka | Zambia
Summary
Date Posted: Thursday, August 21 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Pivotal Partners are partnered with a $200M Series A funded DevOps vendor and seeking a Technical Account Manager in EMEA to support our most strategic customers in achieving deployment excellence.
Role
- Act as the primary technical advisor for strategic enterprise customers, building trusted relationships with technical leaders and teams.
- Lead customers through advanced deployment scenarios—especially Kubernetes and GitOps—ensuring scalable, reliable solutions.
- Identify opportunities to grow engagement, align solutions to business outcomes, and support expansion/renewal goals.
- Troubleshoot complex issues, run technical health checks, and recommend pipeline improvements.
- Deliver workshops, training, and best-practice sessions that empower customers for long-term success.
- Represent the customer’s voice in shaping our roadmap and driving product enhancements.
About you
You thrive at the intersection of technology and customer success, bringing both deep technical expertise and strong relationship skills. You’ll succeed in this role if you:
- Have 5+ years in a customer-facing technical role (e.g., Technical Account Management, Solutions Engineering, or Customer Success Engineering).
- Are fluent in German or English, with the ability to produce clear technical documentation and deliver engaging customer communications.
- Bring hands-on experience with Octopus Deploy or similar deployment automation tools.
- Hold (or are working toward) Kubernetes or cloud certifications—CKA/CKAD a plus.
- Have real-world Kubernetes expertise, from troubleshooting deployments to advising on networking and security best practices.
- Can demonstrate GitOps implementation success using tools like Codefresh, ArgoCD, or Flux.
- Excel at diagnosing complex issues and guiding customers to effective solutions.
- Manage multiple customer relationships with a self-directed, organized work style.
- Stay ahead of the curve with evolving DevOps tooling and practices, always looking for smarter ways to deliver value.
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
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