Background information about the job or company (e.g., role context, company overview)

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. The job holder will be responsible for administering, maintaining and supporting ICT technology resources, with the goal of ensuring improved service delivery, increased Business/ICT alignment, and increased efficiency and productivity. The ideal candidate should have a strong background in networking and security systems, possess excellent technical skills and capable of working both independently and as part of a team.

Responsibilities or duties

• Serve as the first contact with customers who need technical assistance via the phone or email
• Implementation of POS system
• Training staff on POS software and hardware usage
• Formal training in hardware maintenance and troubleshooting and configuring PCs, printers, workstations, and wiring LAN networks
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Keep record of problems and their resolution
• Follow-up with customers
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures

Qualifications or requirements (e.g., education, skills)

• Grade 12 school Certificate
• minimum Diploma in Networking, information Technology(IT) or software Engineering

Experience needed

• Two years (2) experience or more in pump sytems automation is a must

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Knowledge in fuel pump and tank maintenance is a plus

• Serve as the first contact with customers who need technical assistance via the phone or email
• Implementation of POS system
• Training staff on POS software and hardware usage
• Formal training in hardware maintenance and troubleshooting and configuring PCs, printers, workstations, and wiring LAN networks
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Keep record of problems and their resolution
• Follow-up with customers
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures

• Networking
• Security systems
• Technical skills
• Working independently and as part of a team
• Hardware maintenance
• Troubleshooting
• Configuring PCs, printers, workstations, and wiring LAN networks
• Diagnostic techniques
• Customer service
• Technical documentation
• Service catalog maintenance

• Grade 12 school Certificate
• Minimum Diploma in Networking, Information Technology (IT) or Software Engineering
• Two years (2) experience or more in pump systems automation
• Knowledge in fuel pump and tank maintenance (plus)