Floor And Sales Manager (2 X Positions)
Job brief
We are looking for a professional and customer service-oriented floor manager to oversee daily operations at our stores in Lusaka and Mukushi. As the store manager, you will supervise the operational and organizational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.
To ensure success, you have to be an experienced candidate who can articulate COST: customer service, operations, sales, and talent. You need to come with a great track record, high energy, a knack for business development, and the attitude to help make our company a great place to work.
The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

Responsibilities
• Delivering excellent service to ensure high levels of customer satisfaction.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Hiring, training, and overseeing new staff.
• Responding to customer complaints and concerns in a professional manner.
• Ensuring store compliance with health and safety regulations.
• Developing and arranging promotional material and in-store displays.
• Preparing detailed reports on buying trends, customer requirements, and profits.
• Undertaking store administration duties such as managing store budgets and updating financial records.
• Monitoring inventory levels and ordering new items.

Requirements and skills
• High school diploma or equivalent qualification.
• Bachelor’s degree in Business Administration or relevant field preferred.
• A minimum of 5 years’ experience working in a retail environment in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.

Administrative Assistant
Job brief
We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.
Responsibilities include making travel and meeting arrangements, preparing reports and maintaining appropriate filing systems. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like MS Excel and office equipment. If you also have previous experience as a Secretary or Executive Administrative Assistant and familiarity within our industry, we’d like to meet you.
Ultimately, a successful Admin Assistant should ensure the efficient and smooth day-to-day operation of our office.

Responsibilities
• Answer and direct phone calls
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures and maintain physical and digital employee records
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
• Address employees’ and clients’ queries (via email, phone or in-person)

Requirements and skills
• Proven experience (minimum of 5 years) as an Administrative Assistant, or Office Admin Assistant
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers, copiers and scanners
• Proficiency in MS Office (MS Excel, Word and MS PowerPoint)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• High School degree; additional qualification as an Administrative assistant or Secretary will be a plus


Central Buyer
Job brief
We are looking for an experienced central retail buyer to procure a variety of products for our company’s various branches. You will be responsible for conducting market research, sourcing products, and negotiating supply contracts with suppliers. You will also be responsible for logistical management and inventory control as well as distribution between branches.
To ensure success, you should have excellent research and negotiation skills, have an exceptional understanding of consumer trends and must have the ability to source the best quality products and negotiate with suppliers to secure competitive prices.
The quality and variety of products on our shelves are essential for our success. Therefore, the ideal candidate must be a responsible individual with great attention to detail. The goal is to ensure that the business will always have adequate stock that meets its requirements. That way we can deliver value to our customers through high-quality products and facilitate sustainable growth.

Responsibilities
• Identify customer preferences and forecast consumer trends
• Evaluate supplier options according to prices, quality etc. and determine the best choices
• Discover and purchase new products and check the quality and popularity of those already on our shelves
• Maintaining relationships with suppliers and establishing new contracts with vendors.
• Sourcing and negotiating with suppliers and vendors to ensure the best quality and best deal for our company (price of the products).
• Managing the purchasing and logistics of the products including distribution between branches
• Monitor stock levels and make plans for buying within budget
• Managing all administrative tasks such as purchase orders, stock control, and logistic documents.
• Assisting with marketing and sales strategies.
• Generating and presenting analytical reports such as market research, price comparisons, and cost analyses.
• Reporting any issues with suppliers, logistics, or products to the supervisor.
• Keeping abreast of competitors and the new products on the market.

Requirements and skills
• High school diploma; BSc/BA in business administration or relevant field will be considered a plus
• A minimum of 5 years proven experience as retail buyer.
• Great computer skills and proficiency in programs such as MS Office.
• Good understanding of POS and eCommerce software such as Shopify.
• Sounds knowledge of logistics and distribution.
• Excellent interpersonal and negotiation skills.
• Good market researching and networking skills.
• Great understanding of retail products and consumer trends.
• Good report writing and presentation skills.
• Strong analytical thinking abilities.
• Excellent verbal and written communication skills.