READY FOR YOUR NEXT CAREER MOVE?

Are you looking for a new challenge, greater responsibility, and an opportunity to grow your leadership or technical skills? This could be your moment.

NICO Insurance Zambia Limited, a general insurance company, has been operating in Zambia since 1st October 1997 and has branches in Lusaka, Kitwe, Ndola, Livingstone and Chipata. NICO Insurance Zambia Limited is a member of the NICO Group of Companies operating in Malawi.

The Company is seeking to identify a suitable qualified and experienced individual to be engaged as Assistant Branch Manager reporting to the Branch Manager.

Main duties will include the following:

• Researching and analysing trends and patterns regarding Underwriting & Claims branch business in the region/market.
• Implementing the broker instructions – Renewal, new business, and all other premium alterations.
• Implementing the Payment plan/Actual Payment: As soon as possible/after receiving broker/client instructions.
• Providing guidance to subordinates and ensuring that documentations are correctly and promptly done as per the following turnaround time
• Marketing new business for the company
• Implementing underwriting plan to grow the branch business and to achieve Strategic goals and objectives.
• Resolving client complaints received from the Customer Experience Officer and sees to it that complaints have been addressed within the agreed SLA.
• Managing claims costs and turnaround times on claims processing and query resolution ensuring adherence to budget thresholds for claims at the branch.
• Verifying reports before and after payment run to ensure correct application and compliance with terms and conditions of the contracts and SLAs.
• Ensuring that feedback is provided to Claimants regarding the progress of the claim by the Claims Officers.
• Observing that Client service level agreements are adhered to internally and externally.
• Evaluating staff, identifies performance strengths and deficiencies, and arranges for necessary action

Requirements:

• First degree in Business Administration, Insurance, Finance, Economics or similar
• Chartered Insurer CII or equivalent
• 5 years’ experience in general insurance operations or branch administration
• Strong leadership, communication, and people skills
• Clear verbal and written communication and ability to prepare accurate reports.
• Ability to interact, negotiate and achieve targets

• Researching and analysing trends and patterns regarding Underwriting & Claims branch business in the region/market.
• Implementing the broker instructions – Renewal, new business, and all other premium alterations.
• Implementing the Payment plan/Actual Payment: As soon as possible/after receiving broker/client instructions.
• Providing guidance to subordinates and ensuring that documentations are correctly and promptly done as per the following turnaround time
• Marketing new business for the company
• Implementing underwriting plan to grow the branch business and to achieve Strategic goals and objectives.
• Resolving client complaints received from the Customer Experience Officer and sees to it that complaints have been addressed within the agreed SLA.
• Managing claims costs and turnaround times on claims processing and query resolution ensuring adherence to budget thresholds for claims at the branch.
• Verifying reports before and after payment run to ensure correct application and compliance with terms and conditions of the contracts and SLAs.
• Ensuring that feedback is provided to Claimants regarding the progress of the claim by the Claims Officers.
• Observing that Client service level agreements are adhered to internally and externally.
• Evaluating staff, identifies performance strengths and deficiencies, and arranges for necessary action

• Strong leadership, communication, and people skills
• Clear verbal and written communication and ability to prepare accurate reports.
• Ability to interact, negotiate and achieve targets

• First degree in Business Administration, Insurance, Finance, Economics or similar
• Chartered Insurer CII or equivalent